Customer Service Representative-

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers and ensuring their needs are met. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills.

Duties:

- Manage large amounts of incoming phone calls and outbound calls

- Identify and assess customers' needs to acheive satisfaction

- Build sustainable relationships and trust with customers through open and interactive communication

- Provide accurate, valid, and complete information by using the right methods/tools

- Meet personal/Customer Service team sales targets and call handling quotas

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

- Keep records of customer interactions, process customer accounts and file documents

-Follow commuication procedures, guidelines, and policies

-Take the extra mile to engage customers

-Meet or exceed all company standard KPI's

Requirements:

• Proven sales and customer support experience or expereince as a client Service Representative
• Track record of over-achieving quota
• Strong phone contact handling skills and active listening
• Familiarity with CRM systems and practices
• Excellent ability to multi-task through systems and applications, accessing multiple screens and tabs
• Customer orientation and ability to adapt/respond to different types of characters
• Strong knowledge of computer systems and software
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school diploma or equivalent

Benefits

• Bonuses
• Growth oppurtunity and career path
• Outstanding company culture
• Paid Vacation
• Health, Dental, Vision, and Life Insurance
• 401K Match

Job Type: Full-time

Pay: From $18.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Rotating weekends

Work setting:

• In-person
• Office

Ability to Commute:

• Venice, FL 34285 (Preferred)

Ability to Relocate:

• Venice, FL 34285: Relocate before starting work (Required)

Work Location: In person