Customer Service Representative (Csr)

Essential Duties & Responsibilities By Competency:Disclaimer: The list of Requirements, Duties, and Responsibilities is not exhaustive but is merely the most accurate list for the current job. Speedy Stop Management reserves the right to revise the Job Description and to require that other tasks be performed when the circumstances of the job change (for example: emergencies, changes in personnel, workload, or technology developments).

Provide Customer Service

• Greet customers with a friendly smile and provide them with prompt courteous service; offer extra assistance and handle any customer comments, complaints, or suggestions.
• Develop and maintain customer relationships by recognizing your regular customers as well as new comers, learning their names, and remembering their favorite items.
• Complete the customer interaction process in a timely manner. This includes providing a greeting, a fast transaction, suggestive selling, providing correct change, giving a register receipt and a proper closing with a thank you.
• Be knowledgeable at all times about merchandise, sale items, and store promotions.

  Training and Development

• Work to achieve maximum productivity daily.

• Assist other employees with questions and proper procedure as necessary.
• Train new Customer Service Representatives on store procedures as needed.
• Balance shift-related tasks with other employees as necessary.
• Continually work to enhance knowledge of store operations.

  Store Tasks & Responsibilities

• Complete specific tasks as assigned by the Store Manager.

• Observe shift operating hours at all times and follow the work schedule as posted, unless a change in schedule is arranged with the Store Manager.
• Protect company inventory and assets at all times by following asset control policies.

• Perform loss prevention activities by observing suspicious conduct by customers, vendors, or other associates and act upon it according to company policy.

• Price, stock, and rotate products, as well as check code dates.

• Refuse to sell alcoholic beverages to customers during restricted hours or to those who are intoxicated or under age.
• Refuse to sell cigarettes to customers who are under age.
• Perform inventory counts as assigned by Manager.

• Follow company procedures when working with vendors including checking in orders and verifying quantities.
• Complete the daily paperwork as assigned by Manager.

• Maintain store cleanliness standards inside and outside the store, including but not limited to:
• Sweeping, mopping, emptying trash receptacles
• Clean and stock register counters, coolers, restrooms, product shelves, fuel pump area, ATM machine, lottery play station, foodservice area and machines, air vents and car wash area as assigned by Manager

• Assist in ensuring all appropriate store signage on counters, windows, shelves, fuel pumps, and coolers are posted and changed as necessary.
• Assist in ensuring all store equipment is functioning properly and is receiving proper preventative maintenance checks.
• Adhere to all company policies outlined in the policy manual and inform management when others are not following correct policies or procedures, including but not limited to:
• Dress code, attendance reporting, anti-harassment, drug-free workplace and guidelines for appropriate conduct.
• Follow proper safety techniques and guidelines and encourage others to do the same (i.e.: lifting, proper cleaning chemicals, knowledge of safety practices and equipment).

Technical Expertise

• Knowledgeable on how to change gas prices after receiving information from Manager.
• Responsible for assisting with fuel inventory controls, by watching fuel pumps for drive-offs and by assisting with monthly preventative maintenance checks when assigned by Manager.

  Communication

• Advise Store Manager of any personnel situations or policy violations having an adverse effect on store operating performance.
• Report all accidents, maintenance issues, and customer incidents to Store Manager immediately and complete proper paperwork.
• Communicate career opportunities and recruit potential store personnel.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, ability, and/or personal characteristics required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• High school diploma (or equivalent) or relevant experience in the retail/convenience store industry. Must have an understanding of federal, state, and local laws as they apply to retail sales.

  Mathematical Skills

• Must be able to perform basic mathematical calculations including addition, subtraction, multiplication and division.

Language Skills

• Must be able to speak, read, understand, and write the English language at an eighth grade level.

Mental Skills

• Must be able to use common sense understanding to carry out written, oral, or diagrammed instructions.
• Must be able to resolve job-related problems.
• Must be able to organize and set priorities for self, as well as others when necessary.

Physical Skills & Abilities

• Must have sufficient visual acuity and be able to hear.
• Must be able to tolerate gasoline fumes and cleaning products.
• Must be able to enter and work in a cooler at the temperature of 30 degrees or below (for 1 hour or less).
• Must be able to stretch and reach and able to stand for a minimum of eight hours at a time.
• Must be able to lift and stock cases of beverages and petroleum products that can weigh up to 50 lbs.
• Must be able to handle multiple tasks simultaneously.
• Must be able to reliably get to and from work.

Personal Characteristics

• Must be able to work alone, as well as in a group.
• Must be dependable, including on time.
• Must have a good work ethic.
• Must have good personal hygiene.
• Must have a high activity cycle, including sense of urgency.
• Must be skillful at communicating and working with others, including diverse personalities.
• Must be optimistic (viewing “problems” as “challenges”).
• Must have high levels of integrity/honesty.
• Must be safety conscious.
• Must be able to adapt to change.
• Must be able to work the days and hours required depending on the demands of the workload and store.

Must Be Outgoing and Enjoy Working!