Customer Service Representative (Csr)

Customer Service Representative - Irving, TX

Seeking candidates for a Customer Service Representative role in Irving, TX. As a Customer Service rep, you will be the face and voice of our company, providing excellent service to customers in English and Spanish.

Responsibilities:

• Answer incoming calls and emails from customers in a courteous and professional manner
• Address customer complaints, provide troubleshooting, and resolve issues to ensure customer satisfaction
• Upsell products and services when appropriate
• Document all customer interactions using our CRM system
• Collaborate with team members to continuously improve Customer Service workflows and policies

Requirements:

• Fluency in English and Spanish (written and verbal)
• Previous experience as a Customer Service rep or similar role
• Excellent communication and interpersonal skills
• Detail-oriented with ability to multi-task
• Proficiency with computers and various software programs
• High school degree; associate or bachelor's degree preferred

We provide competitive pay, health insurance, 401(k) plan, and opportunities for advancement. Our team-oriented culture focuses on exceeding customer expectations.

If you're a people person who thrives on helping customers and has strong by-lingual skills, we want to hear from you! Please submit your resume to be considered for this exciting opportunity with our growing company.

Job Types: Full-time, Part-time

Pay: $18.79 - $22.43 per hour

Benefits:

• 401(k)
• Health insurance
• On-the-job training

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Work Location: In person