Customer Service Representative (Contract)

About the Role

The Customer Care Agent is part of Ariat’s Customer Care Team and is responsible for all facets of the 800# and call center support functions. This position provides service to Ariat dealers and consumers via inbound 800#, fax, and email. The Customer Care Agent processes orders, prepares correspondence, and fulfills customers’ requests. This role is responsible for researching and resolving issues to ensure customer retention and satisfaction. This is a hybrid position requiring both in-office and remote work. Periodic travel may be required.

Work Schedule:

Shift of 12-9pm CT/10-7pm PT during the week. Saturday schedule is 7am-4pm PT/9am-6pm CT. The person in this role will have Sunday off and one additional day off during the week.

You’ll Make a Difference by

• Supporting 800#/ B2B/ Ariat.com requests via incoming calls/faxes/emails regarding orders, order changes, return authorizations, and warranty coverage
• Providing courteous and professional service to internal and external customers
• Ensuring orders are entered accurately, audited, and confirmed in a timely manner
• Having the ability to promote the company’s products and services to match specific customers’ needs
• Resolving a diverse range of issues including general questions and problems involving pricing, product usage and care, product availability, inventory, transportation, and product delivery
• Providing general assistance to callers by directing them to the appropriate person or department
• Ordering corporate office supplies
• Providing general assistance to multiple departments for special projects as needed
• Maintaining corporate contact lists (i.e. office extensions, sales reps, international office locations)
• Completing all other tasks and duties as assigned (i.e. order entry, front desk coverage, assisting with all avenues of consumer/retailer communication)

About You

• A high school diploma or equivalent required
• 1-2 years of experience in Customer Service, retail, or a service industry, preferably in a fast-paced call center environment
• Experience processing orders, data entry, or heavy phone work. Ability to handle 50-75 calls per day
• Exceptional written, oral, and face to face communication skills
• Enthusiastic, friendly, and outgoing personality with the ability to develop a quick rapport with internal and external customers
• Detail orientated with outstanding follow-through
• Ability to prioritize work, handle multiple tasks and work independently of supervision
• Fast acting and capable of adapting quickly to change
• Has knowledge of commonly-used concepts, practices, and procedures within the call center or Customer Service environment
• Intermediate level computer skills with MS Office Word and Excel
• Minimum typing 50wpm
• Desire and ability to contribute to and enhance Ariat’s unique culture, philosophy, and core values
• Knowledge of SAP or similar order entry a plus
• Willing and able to work additional hours when needed

Physical Requirements

While performing the duties of this job, the employee is required to:

• Use the hands and fingers, talk, and hear
• Frequently bend, lift, stand, walk, sit and reach with the hands and arms
• Use close vision, distance vision, and color vision
• Lift and/or move product and office items up to 25 lbs

About Ariat

Ariat is an innovative, outdoor global brand with roots in equestrian performance. We develop high quality footwear and apparel for people who ride, work and play outdoors, and care about performance, quality, comfort, and style.

The hourly rate for this position is $20 per hour.

The salary is determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

This contract position may be eligible for select benefits through the payrolling agency. Benefits may include medical, dental, and vision insurance options and 401k.

Please note that Ariat does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Agreement, Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement fee. In the event a recruiter or agency submits a resume or candidate without a previously signed Agreement, Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted directly to hiring managers, are deemed to be the property of Ariat.

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