Address
Form of work
SalaryGeneral Function
Assists customers with general questions, suggest appropriate courses, market additional courses, registering students and collecting information on courses required by telephone, Internet, fax and mail.
Duties and Responsibilities
- Answers incoming calls and discusses course content for all Continuing Education (CE) courses.
- Registers students (by phone or in-class registration), creates and maintains master files, processes drops/adds, and transfers; tracks registrations.
- Process financial transactions including payments and credits; enters data into the appropriate systems; reviews balance sheets for accuracy and reconciles discrepancies.
- Coordinates with Program Developers, Directors, and Financial Services in submitting refund requests and assists with resolutions.
- Maintains course information, outlines and student questions in a reference document.
- Meets with all program areas to learn about new course offerings and maintains up-to-date information on certifications, licenses, processes issued by state agencies, national professional organizations, and Central Piedmont Community College.
- Stays abreast of all CE courses to suggest appropriate courses and levels to customers based on their requirements and interests.
- Obtains and distributes knowledge and contact information about programs that CPCC currently does not offer.
- Provides course information to customers about courses which may be of their interest; provides marketing materials as appropriate.
- Distributes course information to customers as requested.
- Performs other duties as assigned.
Minimum Requirements and Preferred Qualifications
High school diploma or GED plus one year of Customer Service work experience, preferably in a call center environment.
Preferred Qualifications:
English/Spanish bilingual skills
Additional Information
Knowledge, Skills, Abilities and Worker Characteristics:
- Knowledge of course offerings in CE
- Knowledge of keyboarding, computer, mainframe, e-mail, internet and Video Gate
- Excellent marketing, telephone and Customer Service skills
- Ability to work with people in difficult situations and problem solving
- Good communication skills
Working Conditions:
Typical office environment; infrequently lifting and carrying items up to 10 lbs.; infrequently twisting or bending at the waist or reaching overhead; infrequently traveling between buildings on campus or to other campuses; frequently listening to and talking with students, faculty and other staff members either in person or by telephone; frequently sitting at a desk or workstation using a computer display, keyboard, and mouse.
