Customer Service Representative - Call Center

SHIFT: 1PM - 10PM, SATURDAY OR SUNDAY REQUIRED.

SALARY: $15/Hourly

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

• Promptly and courteously answer incoming telephone calls
• Assess, prioritize and resolve client issues using good listening and comprehension skills
• Escalate issues to management as appropriate
• Document and retain all pertinent information

QUALIFICATIONS AND REQUIREMENTS

• 1 year pharmacy technician experience or PBM experience preferred
• Excellent telephone etiquette and verbal/written communication skills
• High level of professionalism in judgment
• Proficient in Microsoft Office applications preferred
• Highly organized and motivated
• Excellent time management skills
• Ability to work independently and on a team
• Attention to detail
• Ability to exercise logical critical thinking in problem solving

EDUCATION

Pharmacy Technician Certification is a plus.

PHYSICAL DEMANDS

Requires sitting, standing, and occasional light lifting.