Assistant Boutique Manager

Honey Birdette, a subsidiary of PLBY Group, was created by women for women, to offer an experience unlike any other lingerie retailer. We are a luxury lifestyle brand offering high-end lingerie and premium bedroom accessories. Bold, innovative and a little naughtier than you would expect, Honey Birdette has quickly become the most talked about lingerie brand. We inspire, create curiosity, and empower women through their beauty and confidence.

Role Objective:

We are looking for an Assistant Boutique Manager to support the Boutique Manager in delivering results of daily, weekly, and monthly sales as well as KPI contribution. This will be achieved by fostering and supporting an aspirational and inspiring high-performance culture that is maintained through our vision to always be Customer obsessed.

Key Responsibilities:

• CUSTOMER

Create and promote the Honey Birdette Customer culture

• RESULTS

Deliver required results and KPIs daily, weekly and monthly

• TEAM

Promote a positive and solution focussed team culture

• RETAIL STRATEGY

Assist in delivering development, VIP nights and appointment bookings

CUSTOMER EXPERIENCE

Providing premium Customer Experiences through a unique approach to deliver for internal and external Customers. Support Team Members in understanding expectations of their role and provide continuous coaching, training, support and motivation to consistently perform to the highest standard.

Achieved by:

• Demonstrating the Honey Birdette Values at all times

• Set and uphold superior Customer experiences and actively promote a positive Customer culture Ensure elite ‘Customer Experience’ coaching is delivered as required

• Seek to understand Customer issues, expectations and needs; take an innovative approach to anticipate and act with urgency

• Ensure Customer complaints managed via the Customer complaint policy and improvement plans implemented Deliver on commitments made to internal and external Customers upholding integrity

• Support all Boutique events to ensure creation of a positive Customer experience

COMMUNICATION

Communication is clear and a solution focussed feedback culture is embraced to promote a positive impact on the brand and internal and external Customers.

Achieved by:

• Participate in monthly team meetings to ensure all Team are well informed on Boutique priorities and up and coming Boutique strategies

• Support Boutique Manager in ensuring sales targets and KPI’s are achieved to increase sales and Customer experience

TEAM

The Boutique’s success is driven by the Team working together to create exceptional experiences for our Customers. Success will mean the Boutique has a highly engaged and motivated Team

Achieved by:

• Providing targeted coaching and feedback to ensure company benchmarks are achieved and Team are continually improving

• Upholding a culture of feedback to constantly enhance and keep the Team motivated to perform and develop within the Boutique

• Team behavior reflects the expectations and values of Honey Birdette

• Supporting a feedback culture with Boutique to ensure the Team are constantly developing  Supporting a safe work environment and exercising duty of care to protect others which includes submitting incident reports via The Hive.

OPERATIONS AND RESULTS

All components contributing to the operational success of the Boutique are completed accurately and in line with deadlines. Urgency is taken with stock integrity to ensure shrinkage remains at a minimum and we can deliver accuracy in product to our Customers

Achieved by:

• Supporting Boutique Manager in ensuring Team are compliant with necessary administration functions

• Ensuring Boutique presentation is always immaculate through implementing policies, procedures and relevant tools to support superior Boutique standards that will in turn support exceptional Customer experiences

• Assist in controlling shrinkage through upholding stocktake policies, procedures and action plans as required

• Understanding and communicating business directives, marketing campaigns, sale set ups and operational changes

• Upholding a high expectation of 48-hour response time on all emails, ensuring all Boutiques are responded to urgently with all action required from Leadership Team and Customer Support Team

• Ensuring banking and Customer orders are completed in a timely manner in line with company expectations

• Undertaking other duties as required to ensure the smooth running of the brand

QUALIFICATIONS, SKILLS AND ATTRIBUTES

• Passion for delivering exceptional Customer experiences

• Excellent communication and interpersonal skills

• Ability to maintain confidentiality and exercise discretion

• Basic computer skills