Customer Service Representative Birmingham, Al Airport

Overview  CUSTOMER SERVICE EXPERIENCE REPRESENTATIVE  Full time Opportunity at the Birmingham, AL International Airport This position pays up to $21.95 / hour ($16.60 / hour plus monthly bonus opportunities) based on performance. Earning potential of $45K in your first year!Full Benefits Package available Schedule: Friday - Monday 3pm -12am  Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work.  Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.  The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Experience Representative (CXR).  The Customer Service Representative provides superior, friendly, and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.  The pay for this position starts at $16.60/ hr plus monthly bonus opportunites.  This position is FULLTIME and is located at the Birmingham International Airport - 5900 MESSER AIRPORT HWYBIRMINGHAM, AL 35212.  We offer:Paid time offEmployee rental car discountsRetirement savings plan including 401k with matching profit sharingHealth InsuranceLife InsuranceDental InsuranceVision InsuranceTraining and development Schedule: Friday - Monday 3pm -12am  Responsibilities Meet and greet customers in a professional, friendly, and timely mannerProvide superior, efficient Customer Service by understanding and communicating rental terms and conditions, vehicle features and other services which includes offering optional protection products, upgrades, fuel options and other additional equipmentOffer additional customer assistance by offering directions, maps, local area information, and appropriate service informationAnswer incoming calls for reservations, rate quotes, general questions, provide information and resolution for customers, other branches, and other vendorsPlace outgoing calls for callback management, and miscellaneous calls as assignedAssist to assess condition of rental upon returnNotify Management of any known customer problemsNotify Management of any known vehicle problems and any required vehicle maintenanceContinuously build knowledge and skills, pursue on the job training and development opportunities and any company sponsored classroom trainingEqual Opportunity Employer/Disability/Veterans Qualifications Must be at least 18 years oldHigh School Diploma or G.E.D. requiredMust have a minimum of 2 years of Customer Service or sales experience in retail, guest services, or administrative supportMust have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record within the past 3 years, and no drug or alcohol related convictions on driving record within the past 5 years (DUI/DWI)Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.Apart from religious observation, must be able to work the following shift/schedule:Schedule: Friday - Monday 3pm -12am