Customer Service Representative-Bilingual Spanish

Job Description
Customer Service Bilingual Spanish
Shift:Mon-Fri, between 9 a.m. - 5:30 p.m. (8-hour shift)

• Potential for a hybrid work-from-home schedule! (After 6-month training period, based on performance)
• In-depth onsite training with Individual coaching to maximize your growth!
• Highly transferable sales and service skills

What can Keystone Automotive Operations do for YOU?
KAO provides its employees with more than a job;we provide them with a career. Our company believes in offering its employees the opportunity tolearnandgrowusingcompetitive training programs, coaching, communication, and collaboration.This empowers our employees, further allowing them to pursue both functional and upward mobility within the company. Keystone Automotive Operations also offers:

• Benefits Package:Medical, Dental, Vision, Employee Assistance Programs
• Strong 401K with generous company match
• Paid Time Off Paid Company Holidays
• Employee Referral Bonus:Eligible to make referrals immediately after first day
• Tuition Reimbursement
• College Scholarships for Employee Dependents
• Employee Discount Program
• Teambuilding Events: Past events include baseball games, amusement parks, concerts (Whatever the event, free food is usually involved!)
• And More!

Who is Keystone Automotive Operations?
We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and we have developed a culture of family that has allowed our business to grow across the globe.
With our more than 2,000 employees, we strive to reflect this culture by living our values ofCommitment, Customer Service, Execution, Integrity, Leadership, Teamwork, Fun. Through these values, we've been able to provide our employees with the tools they need to succeed. That's because when you succeed, we succeed at our goal ofdelivering the products that people need when they need them!
Your Role with Keystone Automotive Operations
Keystone Automotive Operations, Inc. is currently looking to hire enthusiasticCustomer Service Bilingual Spanish Representativesfor ourExeter, PAlocation.DO NOT let our company name scare you!No automotive or RV experience required, only a deep desire to LEARN!
Responsibilities Include

• Incoming contact (call email) response with our established customers (NOT retail customers)
• Service call resolution or escalation, includes providing order and delivery status
• Work with other departments/teams, third-party carriers, and suppliers to provide solutions to customer-facing issues or questions
• Use of selling techniques to drive additional sales
• Perform all tasks to specified standards and metrics on a consistent basis

Basic Qualifications:

• Ability to fluently read, write, speak both Spanish and English
• Energy, enthusiasm, empathy towards our customers
• The ability to relate to our customers and help them solve problems
• Punctuality and attention to detail are critical
• A calm demeanor but with the confidence to offer customers a better solution when necessary
• A desire to grow professionally
• Computer proficiency
• High school degree or equivalent

Preferred Skills

• Sales or Customer Service experience, especially in a contact center environment

Requirements
EDUCATION AND/OR EXPERIENCE: High School graduate required.
KNOWLEDGE/SKILLS/ABILITIES: Must have good written and verbal communication skills along and the ability to work well with others. Must have good customer relations skills.
MACHINES, EQUIPMENT, AND SOFTWARE: Computer, 10-key calculator, multi-user telephone system, copier, fax machine, and Microsoft Office software.
PHYSICAL DEMANDS AND WORKING CONDITIONS: This position requires sitting, standing, bending, and lifting. Must be physically able to lift boxes weighing approximately 30 lbs. Must have the ability to work under conditions of frequent interruptions and be attentive to details.