Customer Service Representative (B2B)

Do you love being on the front lines of a business? Talking to customers and getting the pulse of sales? Are you passionate about taking care of customers, self-motivated, goal oriented with the ability to analyze, prioritize and multi-task in a fast-paced environment? If so then Quality Edge is the perfect place for you.

QE is an innovative manufacturer of exterior building products with three locations (MI, GA & TX) and we are seeking a professional Customer Service Representative. The perfect candidate will focus on our customer, provide a high level of service, and support the sales team to help grow their territory. We value initiative, dedication, innovation, and teamwork and can provide the right candidate with this challenging position.

Key Responsibilities:

• Talking with customers to take orders, answer questions or provide product information.
• Accurately enter & process orders and product returns.
• Research open & past orders, including carrier tracking.
• Handling custom product entry and quoting.
• Developing relationships with customers in designated territory.
• Answering technical questions and inform customers about our products.
• Utilizing JD Edwards MRP system for product information and order entry.
• Prioritizing workload independently to effectively and efficiently complete work.
• Working with planning and shipping to ensure the best service to the customer.
• Resolve questions and service issues for customers.
• Assisting the sales representatives.
• Promoting special pricing or products during monthly specials.

Required Skills:

• At least 2-3 years technical or product-based Customer Service experience, and an Associate’s degree preferred.
• The ability to WOW our customers through service, detail and delivery.
• Effective communication skills including verbal (in person & over the phone) and written (email & handwritten notes).
• High competency with technology – Microsoft programs and CRM.
• Extremely accurate and detail oriented.
• Able to learn and retain details of product knowledge.
• The ability to work independently as well as in a team.
• JD Edwards &/or Salesforce experience a plus. EDI knowledge helpful.
• Building products knowledge helpful.

This is an in office/in seat position with high volume phone contact. Wage commensurate with experience. We provide a competitive employment package which includes performance bonus, medical, dental, vision, life & disability insurance and 401k with a great employer match (100% to 3% & 50% up to 6%). If you possess the skills outlined and want a professional Customer Service position and want to make a significant contribution to the team, then you might be the right candidate. EOE.

Job Type: Full-time

Pay: From $24.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus opportunities

Education:

• Bachelor's (Preferred)

Experience:

• B2B or technical Customer Service: 3 years (Required)

Ability to Relocate:

• Grand Rapids, MI 49544: Relocate before starting work (Required)

Work Location: In person