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SalaryFull description: Customer Service Rep (CSR) / Administrator
Golden Rule Air Conditioning & Heating in Houston, TX is a looking to hire immediate full-time HVAC Customer Service Representative Administrator to join our team. Email admin @ goldenrulecomfort.com
ABOUT GOLDEN RULE AIR CONDITIONING & HEATING Founded in 2007, Golden Rule Air Conditioning & Heating is a full-service air conditioning and heating mechanical contractor, operating out of Houston, Texas. We hold several business- and industry-related certifications and memberships, including NATE, BBB, RSES, ACCA and NCI.
Our team professionally represents the Golden Rule brand: an symbol of integrity, honesty, and technical proficiency. We endeavor to apply the Golden Rule guiding principle in our dealings with suppliers, fellow contractors, employees and customers.
OUR VALUABLE TEAM
We are adding to our team!!!! Our small team is dedicated to delivering the best Customer Service experience for our customers, profitability to the company and experience personal & professional growth. We are looking for a high energy and a well governed team member. You are important. You are the front line of support for our Customers, Service Team, Construction Team, Accounting & Vendors.
Our CSR hub is the central point for most activity that flows through the company. Customer Satisfaction and Employee satisfaction are critical to the profitability and quality of the company.
A good team player will seek to contribute to the growth of the entire Team. The best way to achieve personal success is to help the entire team succeed. We achieve this by equipping each valuable team member with clear ownership to their tasks and duties while supporting one another. There is no need to compete with one another.
Every member is valuable and required for success. EVERYONE GETS TO WIN. Every member gets the credit for the success of the company.
If you are tired of job hopping... if you are looking for a Career to grow your skills, achieve work satisfaction and produce with great success for you and the company.... this is your place. This is your home away from home.
JOB DUTIES (not extensive)
- Inbound & Outbound Phone calls including sales calls
- Scheduling customers for Residential, Service & New Construction
- Performing data entry
- Invoicing customers. Follow-Up emails & phones calls JOB COMPLETION
- Creating purchase orders
- Maintaining client database
- Promoting maintenance plans & products
- Social Media postings. Securing Excellent Google Reviews
- Pursue collection efforts
- Process warranties
- Support the Dispatcher
- Permitting with various Cities & Municipalities
- Creating processes and organization systems
- Respond to email requests quickly and efficiently
- Report out to various departments
- Maintaining ordering process and tracking
- Managing outstanding proposals; follow-up; closing; scheduling
- Warehouse shipment receiving
- Assisting with Fleet Management as needed
- Email blasts
- Provide assistance to the Construction Dept
- Creating Commercial Maintenance Agreements
- Maintain a consistent schedule 8am - 5pm, Monday - Friday
QUALIFICATIONS
Must have 5+ years of CSR / Administrative Experience
Must have a clear speaking voice & be able to analyze quickly
Ability to pass a background check upon hire if needed
Must live within 30 minutes of the office 9306 Thomasville Dr
Schedule: Monday-Friday from 8:00 am-5:00 pm
Excellent computer skills (office 365, word, excel, pdf, multiple apps, dedicated
* Do you love being on the phone?
* Do you have excellent communication skills?
* Are you a great active listener?
* Do you have strong time management skills?
* Are you a good team player?
If yes, you might just be perfect for this position!
Job Type: Full-time
Pay: $15.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Experience level:
- 5 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- Do you live within 30 minutes or less, in traffic to our office 9306 Thomasville Drive, Houston 77064
- Do you have reliable transportation?
- Are you able to begin work immediately?
Work Location: In person
