Customer Service Representative-

Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries to ensure customer satisfaction. Duties: - Answer incoming calls and respond to customer inquiries in a professional and timely manner - Provide accurate information about products, services, and promotions - Assist customers with placing orders, tracking shipments, and resolving any issues or concerns - Conduct outbound calls to follow up on customer inquiries or to provide additional information as needed - Perform data entry tasks to update customer records and maintain accurate information in the system - Analyze customer needs and recommend appropriate solutions or products - Communicate effectively with customers through various channels including phone, email, and chat - Assist with resolving customer complaints or escalating issues to the appropriate department for further resolution Requirements: - Excellent phone etiquette and strong communication skills in both English and Spanish - Previous experience in a Customer Service role is preferred - Proficient in data entry and computer skills - Ability to multitask and prioritize tasks in a fast-paced environment - Strong problem-solving skills and ability to think on your feet - Ability to work independently as well as part of a team - Bilingual proficiency in English and Spanish is highly desired - Must be detail-oriented with strong organizational skills At our company, we value our employees and offer competitive compensation along with benefits such as [list any specific benefits here]. If you are passionate about providing exceptional Customer Service and have the skills required for this position, we encourage you to apply. Please note that all positions at our company are paid positions. We do not offer unpaid internships.

Job Types: Full-time, Part-time

Pay: From $15.25 per hour

Expected hours: 25 – 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• Day shift
• Evening shift
• Morning shift

Work setting:

• In-person

Ability to Relocate:

• Lombard, IL 60148: Relocate before starting work (Required)

Work Location: In person