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Form of work
SalaryOverview
Looking for a motivated team member to join our company and play an integral role in our growth and success.
Essential Responsibilities
Team member will be responsible for maintaining high level Customer Service as per company core values:
- Respond to all incoming email, entering orders, filing, voicemails, distribution of mail, and light accounting duties.
- Supports and follow up customer requests, i.e. sample tracking, web support, quote coordination
- Assist with customer invoices, i.e. creating, sending, and responding to inquiries
- Unpack orders, check accuracy of shipments, and put away stock at customer locations.
- Provide communication and feedback to Territory Manager as appropriate to ensure full customer satisfaction.
- Update product descriptions and pictures on website to help with e-commerce segment of our business
- Manage CRM pipeline
- Assists customers in our one-of-a-kind showroom environment
- Assists with Generating sales, merchandising, signing, pricing, and cash register operations (POS)
- Handles consumer transactions and ensures proper processing of transactions via POS registers
- Assists in floor moves, merchandising/display maintenance and store housekeeping
- Assists in replenishing and processing products/inventory
- Leads qualification and follow up on sales opportunities - leveraging business from new and established customer relationships
- Assists with related special projects, as required
Qualifications
- High school or equivalent (Required)
- 3 year of related Customer Service required
- Basic accounting knowledge is a plus
- Prior experience in a service environment using a Customer Relationship Management (CRM) system a plus
- Excellent verbal and written communication skills along with the ability to effectively communicate a resolution
- Excellent problem solving, organizational, interpersonal and math skills
- Must be detail oriented, a self-starter
- Experience using sales techniques, i.e. up selling and cross selling
- Advanced level computer skills in Microsoft Word, Excel, Outlook, Internet, contact management system and/or a customer relationship management system
Job Type: Full-time
Pay: From $24.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
