Customer Service Representative

As a Customer Service Representative at Jetti Resources, you will play a crucial role in ensuring customer satisfaction and retention. You will handle customer inquiries via phone, email, and mail, providing information about our products and services. This role offers a unique opportunity to be part of a cutting-edge company that is redefining the future of copper extraction.

Key Responsibilities:

- Handle customer interactions via phone, email, and mail.

- Process requests for quotations, order entry, and product questions from customers.

- Ensure accurate order entry and timely feedback to customer inquiries.

- Research and resolve complaints to ensure customer retention and satisfaction.

- Serve as a role model for peer group and new hires.

- Monitor and review performance to operational metrics, order processing, and service level reporting.

- Suggest cost reduction opportunities or efficiency gains in all aspects of Customer Service transactions and activities.

- Other duties as assigned.

Requirements

- 1+ years' experience in Customer Service or related field required.

- Excellent listening skills and the ability to empathize with customers.

- Thorough, organized, and systematic in approach to work.

- Strong verbal and written communication skills.

- Skilled at establishing and maintaining effective working relationships.

- Ability to manage self in a fast-paced business environment.

- Moderate to advanced skills in technology.

- Bachelor's degree in a related field or equivalent experience.

- History of successful Customer Service roles.

- Professional maturity, integrity, and a positive attitude.

- Strong ability to work well under pressure.

- Passionate, adaptable, customer-focused, and teamwork-oriented.

- Strong sense of urgency and accountability.

Benefits

- Competitive benefits, including: medical, dental, vision, life, STD & LTD insurance options, FSA, 401(k), and Profit Sharing.

- Career Growth.