Customer Service Representative

At NationsBenefits, we are committed to helping health plan members achieve a better quality of life through supplemental benefit solutions. We are also passionate about supporting the goals of our associates and helping them do their best work. Together, we can make a meaningful and measurable difference in the lives of millions. That's something we can all be proud of.

It all begins with how we care about the people we serve. Since 2015, our mission has guided our principles toward delivering solutions for a rapidly changing industry. Compassionate Care is at the center of all we do, and it unites us to foster an environment where everyone is empowered, inspired, and equipped for success.

We offer a fulfilling work environment that attracts top talent and encourages all associates to do their part in delivering premier service to internal and external customers alike. It's how we're transforming the healthcare industry for the better. We provide career advancement opportunities within the organization with multiple locations in Florida, California, Pennsylvania, Tennessee, Texas, Utah, and India.

You might also like to know that NationsBenefits is also recognized as one of the fastest-growing companies in America. We're proud of how far we've come, and a career with us also gives you growth opportunities.

We are seeking a Customer Service Representative who will primarily handle inbound calls that effectively address member inquiries. The successful candidate will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

• Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives
  
• Answer basic benefit questions
• speaking with the caller through the TTY service
• Build sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database comprehensibly.
• Meet personal/team qualitative and quantitative targets

• At least 1-year Customer Service experience required
• High school diploma (associate degree preferred)
• Ability to work in a fast-paced contact center
• Must possess good listening skills and be able to communicate verbally with callers in a clear, concise, and professional manner
• Must possess intermediate computer and multi-tasking skills
• Strong sense of urgency

• Training: Mon - Fri 9 am - 5:30 pm
• Work: Mon - Fri 10 am - 8 pm