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Form of work
SalaryAmesburyTruth is looking for a Customer Service Associate to join our team in Sioux Falls, SD! As a Customer Service Associate at AmesburyTruth, you will be responsible for owning and continuously improving customer experience by providing quality service through prompt and professional handling of customer needs.
Responsibilities
- Promptly address and resolve customer inquiries regarding delivery, specification/quality, shipping, and pricing.
- Provide accurate and efficient reporting.
- Process customer claims including returns and credits.
- Support inventory management objectives by communicating lead times and minimum order requirements to the customer and notifying Supply Chain and Sales of any customer forecasting adjustment requests.
- Maintain regular communication with all internal departments including: Supply Chain, Shipping and Distribution, Quality, Manufacturing Operations, Pricing, Product Management, Engineering and Sales.
- Possess knowledge of the features and benefits of AmesburyTruth products.
- Proactively manage orders with the appropriate Manufacturing, Supply Chain and Shipping/Distribution support resources to ensure on-time delivery based on the requested date.
- Solve problems that promote on-time delivery by collaborating with all internal functional partners to continuously enhance the customer’s experience.
- Provide guidance to Manufacturing and Supply Chain to set priorities that best serve our customers by utilizing the order escalation process.
- Be a change agent that keeps customer support in line with ever-changing business practices.
- Mentor new associates and demonstrate leadership and maturity in all interactions.
- When required, process orders by entering and verifying pricing and product specifications.
- Review customer sales orders entered by the Order Entry Team for accuracy.
- Other duties as assigned
Requirements
- Minimum of five (5) years of experience within Customer Service.
- High School Diploma or GED required.
- Proficiency in Microsoft Office Word and Excel.
- Strong written and verbal skills.
- Outstanding organizational, multi-tasking and problem-solving abilities.
- Experience with ERP systems within a manufacturing environment preferred.
#ATSJ
Job Type: Full-time
Pay: $19.75 - $23.78 per hour
Shift:
- 8 hour shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
