Address
Form of workJOB TITLE: Customer Service Representative
REPORTS TO: Customer Service Manager
REPORTS TO: Customer Service Manager
HOURS: Monday - Friday (8AM - 5PM)
LOCATION: Theodore, AL (Mobile Area)
WOW! Our business is booming and Real Floors, Inc. is looking to add a top-notch CUSTOMER SERVICE REPRESENTATIVE to our team in Theodore, AL!
Our CUSTOMER SERVICE REPRESENTATIVES spend a lot of time speaking with our customers by phone, and inputting new orders that come in via phone, email and through our online customer portal. When problems arise, they use their critical thinking skills and cross-departmental interaction to research and solve the issues.
You might be a great match for us if ---
- You have office-based customer support/Customer Service experience (not in a retail or fast food setting).
- You easily learn new systems and processes.
- You can juggle a lot of balls, and "go with the flow" -- you understand that priorities can often change quickly in business.
- You've got an eye for detail and pride yourself on accomplishing tasks with accuracy.
- You enjoy being part of a team where everyone pitches in to get the job done.
- You have a strong work ethic -- you're punctual, dependable and conscientious.
- You thrive in a fast-paced environment.
WHO ARE WE?
Real Floors, Inc. has been recognized as a Top Workplace for 9 years in a row! We have a strong, positive, family-oriented culture. Our employees are highly valued and appreciated, and they enjoy amazing benefits! We are the leading wholesale flooring provider in the U.S. --- we wholesale flooring material, supplies and installation services to the multi-family industry (apartments, student housing) and to the growing Single Family Rental Homes market.
JOB DUTIES:
- Process new orders via telephone, email and our online customer portal.
- Answer calls from customers; provide appropriate solutions and alternatives.
- Ensure that all material and labor billing is accurate and aligns with corresponding orders.
- Scan all required documents into our system (RFMS) daily.
- Communicate and coordinate with internal departments (Operations, Sales, etc.) regarding any issues with orders (measurement needs, etc.).
- Other duties as assigned.
QUALIFICATIONS:
- 2+ years of office-basedCustomer Service and support experience, preferably by phone.
- Strong, professional customer-focused approach.
- Experience performing accurate data entry while speaking on the phone.
- Self motivated, detail oriented and organized.
- Proactive problem solver – takes initiative to identify, research and resolve problems as they arise; willing to help others when needed to solve issues.
- Experience with Gmail or similar email tool. Knowledge or use of Google Docs, Sheets and Shared Drive is a plus.
AMAZING BENEFITS!
☆ Generous Paid Time Off (PTO) - Vacation, sick & personal time
☆ FREE Health Care Insurance!
☆ FREE Life Insurance!
☆ FREE Disability Insurance!
☆ Affordable Dental & Vision Care Insurance
☆ 401(k) Retirement Savings Plan + GENEROUS Company Match
☆ Annual Bonus Potential
☆ Fitness Membership Reimbursement
☆ Employee Discount Purchase Plan
☆ Employee Referral Bonus Program
☆ More!
NOTE: Principals only. Recruiters, agencies and other third parties should not contact our company with unsolicited services or offers.
