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Form of work
SalaryJob Description
About Mavras:
We're a company that gives business owners the tools to eliminate customer issues at the source, with professionally trained support agents that will stay by your customers' side as inquiries and issues arise.
Provide high-quality and accurate resolutions to customers under stipulated policies and procedures, by answering general inquiries and offering solutions, to make sure that objectives set by the client are met successfully.
Salary:
$17-$24 per hour
Responsibilities:
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
- Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
- The document correctly the data base using the given tools in order to keep track of costumer's request through data entry
- Meet established individual and team performance targets, including customer service, productivity, and quality standards.
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
Benefits:
- Health insurance.
- Paid time off (PTO)
- Flexible work schedule.
