Address
Form of work
SalaryDescription
- Convert incoming customer calls into booked service appointments.
- Empathize & understand customer's urgent HVAC and electrical needs.
- Sell and renew maintenance plans
- Respond to customer requests, resolving issues and promoting the brand.
- Make outbound calls to schedule service and maintenance calls
- Be professional and establish customer rapport, encouraging repeat business.
- Participate in training to boost booked calls and practice outbound calling.
- Adhere to the company’s plan for resolving customer complaints quickly and favorably.
- Maintain and update customer database with complete and accurate information
- File invoices and paperwork
Qualifications:
- Ability to answer a high volume of calls and/or emails daily
- Develop a proven track record in Customer Service.
- IT competent; good typist and proficient with phone systems.
- Highly organized with exceptional follow-through abilities.
- Strong verbal, written and listening skills.
- Ability to build trust and demonstrate empathy.
- Personality that blends well with a fast-paced, goal-driven environment.
- Competitive individual contributor who also loves to win as a team.
- Highly motivated, flexible and great attitude on life.
- Previous experience in HVAC, plumbing, electrical services, or new construction a plus
- Ability to achieve key performance goals
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Experience level:
- 2 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person
