Address
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SalaryAbout us
Cooper Insures is a small business in Waxahachie, TX. We are professional, agile and professional.
Our work environment includes:
- Modern office setting
- Food provided
- Modern office setting
- Growth opportunities
Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have. This is a great opportunity for someone who enjoys working in a fast-paced environment and has excellent communication skills. Duties: - Handle incoming customer inquiries via phone, email, and chat - Provide accurate and timely information to customers regarding products, services, and promotions - Assist customers with order placement, tracking, and returns - Upsell products and services to maximize sales opportunities - Analyze customer needs and recommend appropriate solutions - Perform data entry and maintain customer records in the database - Conduct outbound calls to follow up with customers or provide updates - Maintain a high level of professionalism and adhere to company policies and procedures - Multilingual skills (English/Spanish) are a plus Requirements: - Previous experience in Customer Service or a related field preferred - Excellent verbal and written communication skills in English - Strong phone etiquette and active listening skills - Ability to analyze customer inquiries and provide effective solutions - Proficient in data entry and computer skills - Bilingual proficiency (English/Spanish) is highly desirable - Ability to handle high call volumes while maintaining professionalism - Strong problem-solving skills and ability to think quickly on your feet - Ability to work independently as well as part of a team Join our team as a Customer Service Representative and enjoy a competitive salary, comprehensive benefits package, and opportunities for career growth. Apply now!
Job Type: Full-time
Pay: $12.00 - $15.00 per hour
Benefits:
- On-the-job training
- Paid time off
Experience level:
- 1 year
Shift:
- Day shift
- Morning shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Ability to Relocate:
- Waxahachie, TX 75165: Relocate before starting work (Required)
Work Location: In person
