Customer Service Representative

Availability Requirements

• Must be available to work multiple locations in within the same city.
• Reliable Transportation
• Must have open availability during the following times. *Opening and Closing may require employees to come in earlier or stay later.
• Monday thru Friday 7-8
• Saturdays from 8-4
• Sundays From 11-6

As a member of The UPS Store team, the Retail Sales Associate (RSA) provides knowledgeable and responsive service to The UPS Store print and shipping customers. This position is responsible to consult with customers over the phone and in-store to gather data, establish customer’s needs and recommend print and shipping products that will meet the customer’s needs. As a Retail Sales Associate, this individual will use their knowledge and expertise of print products and production methods to increase revenue by enhancing print orders through up-selling and cross-selling. The Retail Sales Associate may work under minimal supervision and will interact daily with customers, owners, store managers, team members and vendors to accomplish established business objectives.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Educate customers on business solutions and print product offerings (e.g. digital printing, wide format, business products, specialty products, and binding and finishing services).

· Apply knowledge of print products and production methods to make product recommendations.

· Effectively apply knowledge of printing concepts such as paper considerations, file formatting, and output settings.

· Apply knowledge of color management to educate customer and make file adjustments as needed.

· Provide customers with quotes and follow up and consult on complex orders.

· Brainstorm and mock-up design ideas.

· Meet with customers to present concepts and adjust designs to fit their needs or taste.

· Effectively manage production workflow, schedules and production materials.

· Manage quality control throughout production process to ensure finished product is correct and meets customer and The UPS Store quality standards.

· Follow and understand quality guidelines.

· Interpret a variety of instructions furnished in written or oral form.

· Proofread orders and understand all job requirements before beginning desktop process.

· Operate and maintain print and finishing equipment.

· Deliver print sales and production training to other Center Associates.

· Greet customers in a friendly manner; determine customer needs, and how to exceed their expectations.

· Deliver exceptional Customer Service through customer engagement and quality product delivery.

· Be knowledgeable of products and services offered and properly promote them to customers.

· Identify customer needs and offer additional services which could benefit them.

· Receive, sort and place mail in mailboxes accurately.

· Record all sales transactions completely and accurately in Point of Sale

· Pack contents for shipping using established procedures and products.

· Receive and prepare documents for printing.

· Operate all other software packages.

· Receive and process packages for shipping, including lifting and weighing packages, accessing shipment manifesting software, and generating labels. May require retrieving packages from customer's vehicle when requested.

· Process and document damaged shipments, late and lost package claims.

· Assist in merchandising the store, including stocking shelves with product, ensuring clean and orderly appearance of product, informing appropriate personnel of inventory levels for re-ordering supplies.

· Perform end of day duties: reconciliation of cash, checks, money orders, credit cards, and all other transactions accurately and in accordance with company policy and procedure.

· Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate office machines located in retail area.

· General housekeeping duties.

· Other duties as assigned.

QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of their job.

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekend availability

Job Type: Full-time

Salary: From $14.00 per hour

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift
• Evening shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Work Location: In person

Job Type: Full-time

Pay: From $14.00 per hour

Benefits:

• Paid time off

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Night shift

Weekly day range:

• Monday to Friday
• Rotating weekends
• Weekends as needed

Ability to Relocate:

• Columbus, IN: Relocate before starting work (Required)

Work Location: In person