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Customer Services Representative Job Overview
Come join our Customer Service team! As a Customer Services Representative, you are the main point of contact for everything related to our Ecommerce team and retail channel. You will play a key role in helping our customers learn more about our products, and help with issues they may come across while ordering online or in receipt of their goods. You will also use caring and professional communication to respond to any customer-related questions or concerns both verbally and digitally. You will have the opportunity to collaborate with our marketing team as they develop new ways to interact with and educate our customers.
Requirements
Job Responsibilities
- Assisting the manager in supporting our customers
- Respond to all inbound cases using phone, email, company systems
- Answer incoming customer calls regarding billing, order, product issues, and general concerns
- Maintain accurate information in our CRM
- Communicate and interact with customers, associates, and other regional offices as necessary
- Create reports and present them (occasionally) to other departments
- + Additional responsibilities
Skills and Qualifications
- Must be 18 years of age or older
- High school diploma / GED required (Associate degree in a business-related field preferred)
- Dedicated to providing a positive Customer Service experience
- Proven ability to communicate efficiently and effectively
- Excellent soft skills and problem-solving
- Comfortable working on computers and entering accurate data
- Able to work autonomously and manage time responsibly
Compensation:
$18 per hour
Work Schedule:
- Normal Work Hours are Monday-Friday 9-5. One optional flexible work-from-home day may be available each week. Four/five days a week, you'll commute to our collaborative, colorful, open-concept office in Orem.
Benefits & Company Perks:
- 27 Paid Days Off in Your First Year (12 Paid Holidays and 15 PTO)
- Excellent Medical, Vision & Dental
- Voluntary Short & Long Term Disability Coverage
- Optional 401K
- Optional HSA Matching Program
- Monthly & Quarterly Team Building Activities
- Free Lakanto/arau.baby/happy elephant products
- Free Off-site Gym, Yoga & Spin Rooms
- Meaningful work for a company doing good in the world!
Company Overview:
This position will offer experience in three unique industries, all small sister companies.
About Lakanto:
Lakanto is the leading Monkfruit Sweetener in the sugar replacement game. Using a special formula of both Monk Fruit and Erythritol we produce not only our one-of-a-kind Monkfruit Sweeteners, but dozens of baking mixes, chocolates, and more. In the health and wellness space we’ve quickly become a staple for customers of all types of needs, ranging from diabetes, keto, sugar-free lifestyle, and everything in between.
About Arau Baby:
This brand was developed 22 years ago in Japan to offer a safe, additive-free option for baby skin care. It has grown to be a category leader there as well as several other Eastern countries. We are now bringing it across the Pacific to the United States. We use soaps and natural herbs to create great-smelling cleaning products for a variety of uses, all without synthetic detergents, artificial fragrances, colorants, or silicon.
About Happy Elephant:
Happy Elephant is the newest addition to the Saraya USA family of products. With this launch, we are leading the charge for the next generation of sustainable soaps and detergents. The brand makes donations to help Pygmy Elephants and other endangered animals in Borneo while preserving their habitats. With the Borneo elephant at the top of the ecosystem, we are working on several fronts to ensure their happiness, and their beautiful environment for future generations & proceeds go towards the Borneo Conservation Trust. Happy Elephant products combine the newest technology in bio-fermentation with sustainable procurement of raw materials. The result is a unique line of home cleaning products that are safe for you, your family and the environment.
