Customer Service Representative

Jet Logistics Inc is a dynamic and rapidly growing logistics company that specializes in providing top-notch transportation and supply chain solutions. We are seeking a dedicated Customer Service Representative to join our team and contribute to our commitment to excellence in customer satisfaction.

Position Overview:

As a Customer Service Representative at Jet Logistics Inc, you will be the primary point of contact for our valued clients. Your role is crucial in ensuring smooth communication, resolving issues, and providing exceptional service throughout the logistics process.

Duties:
- Answer incoming customer inquiries via phone, email, and chat
- Provide excellent Customer Service by addressing customer concerns and resolving issues in a timely manner
- Assist customers with product information, pricing, and order status
- Process orders, returns, and exchanges accurately and efficiently
- Maintain customer records and update information as needed
- Upsell products and services to maximize sales opportunities
- Conduct outbound calls to follow up with customers or provide additional information

Skills:
- Excellent phone etiquette and communication skills
- Fluent in English; additional languages such as Spanish are a plus
- Strong sales and upselling abilities
- Proficient in data entry and computer navigation
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills to address customer concerns
- Ability to work well in a team-oriented environment

This is an exciting opportunity for individuals who are passionate about providing exceptional Customer Service. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction and maintaining positive relationships with our valued customers.

We offer competitive compensation, comprehensive training, and opportunities for career growth within our organization. If you have excellent communication skills, enjoy helping others, and thrive in a fast-paced environment, we would love to hear from you.

Please note that only candidates selected for an interview will be contacted. Thank you for considering this opportunity to join our team as a Customer Service Representative.

Job Type: Full-time

Pay: $18.80 - $22.64 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Remote

Work Location: Remote