Customer Service Representative

Job Title: Customer Service Representative

Company: Icon V

Location: Miami, FL

About Icon V:

Icon V – Florida is more than a digital marketing agency; we’re a team of storytellers, strategists, and technologists dedicated to taking your brand to new heights. Founded in 2020, our journey is marked by innovative solutions, successful campaigns, and satisfied clients.

Position Overview:

We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service Representative. The ideal candidate will possess excellent communication skills, a strong attention to detail, and a passion for delivering exceptional service to our clients.

Key Responsibilities:

Client Communication:

• Act as the primary point of contact for clients, addressing inquiries and providing information on marketing services.
• Ensure clear and effective communication between clients and internal teams to meet project objectives.

Issue Resolution:

• Investigate and resolve client concerns, working closely with other departments to provide timely solutions.
• Proactively identify and address potential issues to maintain a positive client experience.

Account Management:

• Manage client accounts, ensuring accurate and up-to-date information.
• Collaborate with the sales and marketing teams to upsell additional services and maximize client satisfaction.

Client Training:

• Provide clients with guidance on using marketing tools, platforms, and services effectively.
• Educate clients on industry trends and best practices to enhance their marketing strategies.

Feedback Collection:

• Gather client feedback to identify areas for improvement and contribute to ongoing enhancements of our services.
• Regularly communicate client insights and feedback to the marketing team for continuous improvement.

Qualifications:

• High school diploma or equivalent; associate or bachelor's degree preferred.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in MS Office applications and CRM software.
• Ability to multitask and prioritize tasks effectively.

Benefits:

• Competitive salary
• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off
• Professional development opportunities