Customer Service Representative

Join the Brownells team in Montezuma, Iowa, as a Customer Service Representative and become an indispensable part of our customer engagement journey. As the voice and embodiment of our brand's values, you ensure professionalism, accuracy, and a positive, lasting impression with every interaction. You're key to enriching our brand narrative and the heart of Brownells' exceptional customer experience. Here are the TWO shift options we are currently offering:

• Standard Shift: Monday to Friday, 8:30 AM - 5:00 PM
• Extended Shift (Includes remote work on Saturdays):
  • Tuesday to Friday, 8:30 AM - 5:00 PM
  • Saturday, 9:00 AM - 5:30 PM, home-based, focusing on email and chat support

Benefits You Will Enjoy

• Competitive Wage: Earn a rewarding compensation for your expertise
• Generous Paid Time Off: Recharge with ample PTO, ensuring work-life balance
• Health Benefits: Comprehensive plans for health, vision, and dental
• Supplemental Insurance: Optional plans for added peace of mind
• 401(k) Match: Benefit from a robust 5% company match
• Career Growth: Take advantage of programs designed for your professional journey
• Employee Discount: Gear up for adventure with exclusive employee discounts
• Premier Shooting Complex Access: Embrace the adventure lifestyle firsthand
• Passionate Community: Collaborate with like-minded adventure enthusiasts

What You Will Do

Main Duties & Responsibilities

• Handle 75+ inbound calls daily and route them to the appropriate teams
• Engage with customers via chat, email, and fax ensuring a high level of proficiency
• Delve into customer queries: pricing, inventory, delivery status, and manage returns or exchanges
• Offer special product promotions to customers when available
• Adhere to and apply industry regulations during customer interactions
• Collaborate with multiple departments like Accounting, Purchasing, Marketing, and more to address customer needs
• Update and maintain customer information in our database
• Contribute to special projects when assigned

What You Will Need

Education & Experience

• Must be at least 18 years of age
• High school diploma or equivalent required, Associate degree preferred
• At least 1 year of experience in a call center or a related Customer Service role

Knowledge & Skills

• Exceptional communication skills, both verbally and in writing
• Proficiency or ability to learn Microsoft Excel and Teams within 60 days
• Familiarity with various web-based programs, expected to master within 60 days
• Competent desktop computer skills, especially multitasking across various screens and programs
• Ability to type at speeds of 45+ words per minute
• Basic familiarity with Brownells products and website would be advantageous

Remote Technical/Broadband Requirements (if working the extended shift involving Saturdays)

• Minimum 3Mbps download, 1.5Mbps upload and ping time less than 30 ms
• Preferred 10Mbps download, 5Mbps upload and ping time less than 30 ms

Physical Demands

Sedentary work. Sedentary work involves lifting no more than 10 pounds at a time and occasionally lifting or carrying articles like docket files, ledgers, and small tools. Although a sedentary job is defined as one which involves sitting, a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally, and other sedentary criteria are met.

Physical Hazards – Health and Safety Concerns

• General office environments
• Ergonomics

Where You’ll Be Located

Montezuma, Iowa

Live Your Adventure!

Brownells is a subsidiary of 2nd Adventure Group. At 2nd Adventure Group, our mission is to provide a platform to connect people with their passions. Our brands are aligned to empower people to be inspired, educated, and outfitted for a lifetime of enjoying and sharing the spirit of adventure. Our sister companies include: Crow Shooting Supply, Sinclair International, AR15.com, and Big Springs Shooting Complex.

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. In addition, the employer may consider whether the individual applying for or holding the position is qualified. There are two steps involved in this determination. The first concerns whether the applicant or current employee satisfies the prerequisites for the position. The second step involves whether or not the person can perform the essential functions with or without reasonable accommodation.

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Brownells’ California Consumer Privacy Act (“CCPA”) Recruitment Disclosure can be reviewed here: https://www.brownells.com/help/legal/california-recruitment-disclosures/