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SalaryJob Description
Join Gail Williams State Farm, a customer-centric insurance agency in Sanford, Florida, where we prioritize building meaningful connections with our clients. As a Customer Service Representative, you'll be an integral part of our team, providing exceptional service and support to policyholders.
At Gail Williams State Farm, we believe in the power of personalization. You'll engage with clients, actively listening to their needs, answering their questions, and assisting them in managing their policies. Your friendly and inviting demeanor will foster strong relationships, ensuring our clients feel valued and cared for.
We are seeking individuals who are passionate about customer satisfaction, possess excellent communication skills, and thrive in a fast-paced environment. If you are a reliable and empathetic team player who is looking to make a positive impact on our clients' lives, we invite you to apply to join our dedicated team at Gail Williams State Farm.
Base Salary $35,000 increase and bonuses based on experience and competency. Assessment required..
Salary: $35000.00 - $75000.00 per year
Benefits
Annual Base Salary + Commission + Bonus Opportunities
Paid Time Off (PTO)
Health Insurance
Life Insurance
Hands on Training
Mon-Fri Schedule
Responsibilities
Client Support: Provide exceptional service to policyholders by efficiently addressing inquiries and resolving issues.
Policy Management: Handle policy changes, updates, and cancellations accurately and in a timely manner.
Claims Assistance: Guide clients through the claims process, ensuring their needs are met and their questions are answered.
Product Knowledge: Continuously expand your understanding of our insurance products to effectively assist clients with their coverage options.
Documentation: Maintain accurate and detailed records of customer interactions and transactions.
Requirements
Must be licensed. Customer Service Experience: Prior Customer Service experience, preferably in the insurance industry.
Excellent Communication: Strong verbal and written communication skills to effectively interact with clients and team members.
Empathy and Patience: Ability to empathize with customers and demonstrate patience in resolving their concerns.
Detail-Oriented: Strong attention to detail and accuracy in handling policy information and client documentation.
Adaptability: Flexibility to adapt to changing customer needs and work in a fast-paced environment.
Team Player: Collaborative mindset and the ability to work well within a team.
