Customer Service Representative

Bank of Pontiac

Customer Service Representative (CSR)

Location: Minier, IL

Status: Full time, Hourly 35+

Hour availability: Monday – Friday 8:30 AM – 5 PM, Saturday 8:30 AM – 12 PM (rotating Saturdays)

We are seeking a highly motivated and skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional Customer Service and support. The Customer Service Representative role is crucial in retaining our existing customers as well as growing and developing new customer relationships by continually offering outstanding Customer Service and ensuring Bank of Pontiac is meeting their financial needs.

Responsibilities:

1. Develop a deep understanding of our products and services, and effectively communicate their features and benefits to customers.

2. Assist customers with routine account-related transactions, opening and maintaining all types of personal and business accounts.

3. Answer customer inquiries through various channels, including phone calls, and emails in a friendly and efficient manner.

4. Resolve customer issues and complaints promptly and professionally by using your problem-solving skills and empathetic approach, as well as adhering to bank policies and procedures.

5. Effectively document and track all customer interactions and issues, ensuring accuracy and attention to detail.

6. Provide product information, pricing, and availability to customers as requested.

7. Collaborate with other departments such as Sales and Technical Support to ensure prompt resolution of customer inquiries and issues.

8. Assist with teller transactions, ensuring accuracy and addressing any concerns customers may have.

9. Continuously follow up with customers to ensure their satisfaction and to build strong relationships and loyalty.

10. Identify opportunities for process improvements and efficiency enhancements in Customer Service operations.

11. Stay up to date on industry trends and new product features to provide customers with the most accurate and relevant information.

12. Adhere to bank policies and procedures

Requirements:

1. Banking experience is preferred, but not required; we will train the otherwise qualified candidate.

2. Excellent communication skills, both verbal and written, with a friendly and professional demeanor.

3. Strong problem-solving abilities, with the ability to think quickly on your feet and provide effective solutions.

4. Patience, empathy, and the ability to remain calm under pressure or in difficult situations.

5. Exceptional organizational skills with a keen attention to detail.

6. Proficient in using Customer Service software, CRM systems, and Microsoft Office suite.

7. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

8. Teller experience preferred but not required ; we will train the otherwise qualified candidate.

9. Proven ability to work effectively in a team environment and collaborate with colleagues.

10. High school diploma or equivalent required

Join our team of dedicated professionals, committed to providing outstanding Customer Service and ensuring customer satisfaction. Apply now to make a meaningful impact and become an integral part of our customer-centric organization.

At Bank of Pontiac we believe that diversity fuels innovation. Bank of Pontiac is committed to equal employment opportunities, and we support an inclusive workplace where our members excel based on personal merit, qualifications, experience, ability, and job performance.