Customer Service Representative

Advance your dispatch career with JR PUTMAN Heating & Air Conditioning in RANCHO CORDOVA, CA as our part-time Dispatcher - Technician Scheduler! We're looking for someone who can communicate with our customers and effectively dispatch our technicians. This dispatching position earns a competitive wage of $17-$21 per hour, depending on experience.

First 90 days is a part-time probationary period. We will look to move to full-time after the initial period.

In addition to competitive pay and our uplifting, positive culture, we offer our Dispatchers - Technician Schedulers the following benefits:

Take hold of this amazing opportunity to advance your dispatch career with a reputable home services business - it's easy! Just fill out our initial mobile-friendly online application. We hope you choose JR PUTMAN Heating & Air Conditioning as the next stop in your professional journey!

YOUR DAY AS A DISPATCHER - TECHNICIAN SCHEDULER

This dispatch position typically works at our office between 8:30 AM - 5:00 PM, Monday-Friday. The schedule can vary during our busy season.

As a Dispatcher - Technician Scheduler, you play a crucial role in helping our heating and air conditioning company run smoothly. Every day, you arrive at our office ready to complete a variety of critical tasks, including dispatching our technicians, maintaining our technicians' schedules, and managing conflict resolution with our customers. You competently prioritize all calls according to customer and operational needs. Highly organized, you maintain our techs' on-call schedules, order parts for service appointments, and process warranties. Attentive to detail, you keep our customer database accurately updated. You maintain constant communication with our technicians and contact our clients if any appointments are delayed.

Flexible and adaptable, you also perform administrative duties to assist with the overall efficiency of our operations. You happily participate in all company-sponsored training classes. Service-oriented to your core, you always maintain a courteous demeanor with both customers and associates. You get great satisfaction knowing you do so much to keep the lines of communication between our field team and clients open!

OUR IDEAL DISPATCHER - TECHNICIAN SCHEDULER

• Effective communicator - exceptional interpersonal and communication skills
• Detail-oriented - pays close attention to detail with strong analytical skills
• Self-motivated - hard worker that strives to accomplish dispatching responsibilities
• Punctual - performs multiple office tasks in a fast-paced environment

Do these traits sound like you? If so, keep reading about this great dispatching opportunity at our office!

QUALIFICATIONS FOR A DISPATCHER - TECHNICIAN SCHEDULER

• 2+ years of experience as a dispatcher in the HVAC industry
• High school diploma OR equivalent
• Basic computer skills, including proficiency with Microsoft Word and Excel
• Ability to work extended hours, nights, and weekends
• Ability to read a map and geographical knowledge of our service area

Industry experience in dispatch and coordination is preferred but not required. If you meet the above requirements, we need your help successfully dispatching our technicians to our clients in need. Apply today to join our amazing office team!

ABOUT JR PUTMAN HEATING & AIR CONDITIONING

At JR PUTMAN Heating & Air Conditioning, our goal is to be the most trusted and respected residential HVAC company in the Sacramento area. We are a responsible, modern company that strives to do our part to take care of the planet by educating our community on how to cut energy consumption without sacrificing home comfort. In addition to being an environmentally conscious company, we believe in always treating our customers with honesty and integrity. Our ethical practices and top-quality services instill trust and confidence in every client we work with, ensuring they think of us first for all their heating and cooling needs.

We believe our employees are the heart of our company, which is why we aim to provide them with the best work environment possible. Our employees are part of our family, and we thank them for their hard work with amazing benefits and flexibility as well as opportunities for professional development. If you are looking for a company that you can grow with, look no further!

Job Type: Part-time

Pay: From $17.00 per hour

Expected hours: 30 per week

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person