PC Support ( Spanish )

Position: Service Desk Analyst/Technical Support Analyst | Spanish |

Location – (Remote)

Responsibilities:

• Technical Support function - Should be flexible to work in different shifts. However, flexibility is preferred to work in a 24/7 environment if and when needed.
• Provide phone-based customer technical support for client devices (hardware and the accompanying software) and web-based software and desktop applications
• Provide installation assistance for customer desktop/web-based software, including database setup.
• Work with customer or their IT department to ensure readiness, installation support, and troubleshooting
• Develop training and tracking resources to streamline installation processes, workflow, triage and troubleshooting guides, and common FAQs.

Qualifications:

• Prefer a bachelor’s degree from an accredited university: preferably in Computer Science, Management Information Systems or IT or equivalent degrees/certifications.
• At least 1-2 years (preferred) of combined experience with one or more of the following: software support; hardware support; Installation and Implementation setup, Customer Experience, technical documentation; and/or instructions in a private, public, government or military environment.
• Basic understanding of Computer Networking concepts, protocols, technologies, and applications.
• Strong written and oral communication skills. English Language is mandatory (Read, Write and Speak)
• 1 Resource
• Spanish
• – Successfully Read, Write and Speak in both languages
• Ability to effectively prioritize and make decisions
• Needs to be comfortable with dealing with software and pick up concepts quickly

Job Type: Contract

Pay: $16.00 - $17.00 per hour

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Remote