Address
Form of work
SalaryPrimary Function:
Under the supervision of the Customer Service Supervisor, a Customer Account Representative is responsible for assisting customers via phone and email throughout the order flow process.
Responsibilities:
- Manage all customer calls and emails (inbound, outbound, follow-up & returning) as needed.
- Monitor customer orders throughout the order flow process, from order placement & entry to shipment, including updating the customer on all order statuses.
- Research issues, and process Credits, Returns, or Damage/Destroy authorizations, ensuring complaints are handled in a timely manner.
- Maintain customer accounts and all relevant data, including a working knowledge of current products and forecasted product needs.
- Work on other projects as assigned.
Requirements:
- Bachelor’s degree.
- Excellent written and oral communication skills.
- Ability to work independently to drive results.
- Exceptional Customer Service skills, highly organized and detail oriented.
- Proficient in Microsoft Office, particularly Excel, and Outlook.
- Ability to work in a fast paced and team-oriented environment.
EOE
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Professional development assistance
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application Question(s):
- What is your desired payrate?
- Are you able to provide references? (Yes or No)
Education:
- Bachelor's (Required)
Experience:
- Customer service: 1 year (Required)
- Customer Account management: 1 year (Required)
Work Location: In person
