Customer Service Representative

Rock River Disposal is looking for a High EnergyCustomer Service Representative to join the team at our Hauling location in Rockford, IL. Previous waste experience would be a huge plus!

Schedule: Monday through Friday 8:00 am - 4:30 pm. Tuesday and Thursday mandatory meeting at 7:45 am. Overtime: 1-2 hours available per week.

Pay: $16 per hour

Benefits: We offer excellent benefits including: medical, dental, vision, flexible spending account, long term & short term disability, life insurance, 401K.

The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand. Hours are 8 am to 4:30 pm Monday-Friday. Position pays $16.00 per hour plus benefits.

Job Duties:

• Works in conjunction with other departments to resolve customer disputes.
• Effectively communicates issues, needs and opportunities with Customer Service employees and other managers & solicits sale of new or additional services.
• Interviews customers and records interview information into computer.
• Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service.
• Fills out contract forms, determines charges for service requested, collects deposits, prepares change of address records, and issues discontinuance orders.
• Take payments, bank deposits, key word orders, keys production paperwork and general office duties
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Demonstrates the knowledge and effective use of software applications. These systems should include as a minimum, MS Word and Excel.
• Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service requirements, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues.

Requirements:

• High school diploma or equivalent.
• Experience with Microsoft Word, Excel and E-Mail, proficient in 10 key, keyboarding and typing skills a must
• Solid Waste Industry Experience and or related field a plus
• Excellent verbal communications skills.

Successful candidates are those who seek to thrive in an environment of operational excellence and accountability. We offer excellent benefits including: medical, dental, vision, flexible spending account, long term disability, life insurance, 401K retirement and unlimited opportunities to "Connect with Your Future".

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: No more than 42 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person

Ability to Relocate:

• Rockford, IL 61109: Relocate before starting work (Required)

Work Location: In person