Address
Form of workPOSITION TITLE: CUSTOMER SERVICE REPRESENTATIVE
REPORTS TO: Customer Service Manager/Operations Manager
Benefits: First of month after hire
Holiday
Vacation
401K
Pay Range: $17-$19 hour DOE
SUMMARY
Take and process customer orders and address all customer inquiries and complaints.
DUTIES AND RESPONSIBILITIES
Take customer orders either directly from customers or sales representatives.
Place orders on a timely basis for purchases of materials and supplies to be used in production.
Process billing.
Handle customer complaints and questions and follow-up with appropriate internal personnel as required.
Maintain customer files.
Process new items.
Process purchase orders.
Coordinate accounting credits.
Record and distribute customer order changes.
Fax confirmations to customers
Assist sales personnel as appropriate and assist in generating supplemental sales.
Track warehouse items to insure availability and that agreed upon minimum/maximum levels are followed. Analyze monthly usages and re-stocking per customer
Complies with company policies and procedures.
Additional duties as assigned by management.
EDUCATION and/or EXPERIENCE
High school diploma or GED
Candidates are PREFERRED who offer the following:
Experience working in a manufacturing environment
Computer data-entry experience
Experience in the corrugated box industry
LANGUAGE SKILLS
Excellent communication skills. Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals. Ability to write routine reports and correspondence.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, divide in all units of measure. Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, proportions, and volumes.
REASONING ABILITY
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form. Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
TECHNICAL SKILLS
Application knowledge and skill for computer data entry
Application knowledge of products and production processes
Quality standards – both ISO and QS
PHYSICAL DEMANDS
Employee is regularly required to walk and talk and hear, stand, and sit. Vision requirements include: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, and fumes or airborne particles. The noise level in the work environment is usually loud.
PERFORMANCE MEASUREMENTS
The performance of the Customer Service Representative will be measured as follows:
Operating standards - The employee will need to meet or exceed the Operating Standards set in the area of sales and Customer Service. Such standards will be set annually and communicated to the representative.
Personal growth - Each year there will be professional goals developed and agreed to by the representative and supervisor.
Employee relations – The employee will be evaluated regarding behaviors associated with appropriate human interaction, respect and communication.
Creativity - This will be evaluated by how active the employee is in participating in advancing the business through new and innovative ideas.
Equal Opportunity Employer/Minorities/Females/Disabled/Veterans
Location(s)215 US-45, Humboldt, Tennessee 38343
Additional Information
Pratt is America's 5th largest corrugated packaging company and the world's largest, privately-held producer of 100% recycled containerboard, with more than 9000 highly-skilled, green-collar employees dedicated to the environment and sustainability. Pratt was founded in the USA more than 30 years ago and, since then, has shown dramatic growth with sophisticated manufacturing facilities in more than 27 states.
EEOC StatementPratt Industries provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
