Customer Service Representative (8:00 Am - 4:30 Pm)

Essential Duties and Responsibilities:

• Act as liaison between the warehouse and the customer. Maintain excellent working relationships with customers by responding to all inquiries, processing orders, and handling complaints in a prompt, courteous, and effective manner. Report any customer feedback to management including any sign of dissatisfaction.
• Check drivers in/out and assign doors in coordination with dock operation. Notify the warehouse of arrival and schedule.
• Ensure product receipts are accurately entered in the system following Vertical Cold Storage processes and procedures and customer instructions.
• Finalize receipts to confirm counts match or discrepancy are verified and documented and the product is accurately located in the system.
• Validate orders are accurately entered following Vertical Cold Storage processes and procedures as well as customer instructions and effectively communicated to warehouse staff and all affected personnel.
• Ensure product is allocated to orders in line with the customer’s instructions and has been properly processed and shipped from the WMS system.
• Follow Vertical Cold Storage procedures ensuring the customer is accurately billed for service in a timely fashion based on Vertical Cold Storage's established tariff rates and any negotiated rates in effect for the customer.
• Resolve problems by clarifying and determining issues, selecting and explaining the best solution to resolve issues, expediting correction or adjustment, and following up to ensure resolution.
• Prepare reports by collecting, analyzing, summarizing, and distributing information per customer and/or Vertical Cold Storage procedures.
• Operate multiple phone line systems ensuring expedient and courteous response.
• Maintain inter and intra-departmental workflow by fostering a spirit of cooperation.
• Maintain a safe working environment by following safety rules and regulations.
• Support assigned duties of management to assist in the business of the facility

Job Qualifications - Education and Experience:

• High school diploma or its equivalent.
• 2-3 years of Customer Service or warehouse office experience.
• Prior warehouse/distribution experience preferred.
• Proficient computer skills in Word, Excel, and Outlook.
• Attention to detail.
• Problem-solving abilities.
• Excellent communication skills with ability to read and write English.

Physical Requirements:

• Ability to sit for extended periods.
• Frequently required to bend, twist, use hands to finger, and reach with hands and arms.
• Occasional lifting of up to 20 pounds.