Customer Service Representative

Job Overview:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving any issues they may have. This is a great opportunity for someone who enjoys interacting with people and has a passion for delivering outstanding customer experiences.

Responsibilities:
- Handle inbound and outbound calls in a professional and courteous manner
- Assist customers with product inquiries, order placement, and order tracking
- Provide accurate and timely information to customers regarding products, services, and promotions
- Resolve customer complaints or concerns in a prompt and efficient manner
- Process customer orders, returns, and exchanges accurately
- Perform data entry tasks to update customer information in the system
- Utilize phone etiquette skills to ensure positive customer interactions
- Analyze customer needs and recommend appropriate products or services
- Upsell additional products or services to maximize sales opportunities

Experience:
- Previous experience in Customer Service or a related field is preferred
- Strong communication skills, both verbal and written
- Excellent phone etiquette and active listening skills
- Proficient in data entry and navigating computer systems
- Ability to multitask and prioritize tasks effectively
- Sales experience is a plus

Join our team of dedicated professionals who are committed to providing exceptional Customer Service. We offer competitive pay, opportunities for career growth, and a supportive work environment. If you are passionate about delivering outstanding customer experiences and possess the necessary skills, we would love to hear from you.

Note: All positions at our company are paid positions.

Job Types: Full-time, Part-time

Pay: $12.00 - $16.00 per hour

Benefits:

• On-the-job training
• Referral program
• Work from home

Experience level:

• Under 1 year

Shift:

• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Work Location: In person