Customer Service Representative

Milton CAT is seeking an experienced Customer Service Rep to work out of Milford, MA location. The CSR will be responsible for answering incoming calls, directing calls to appropriate associates, as well as resolving customer inquiries. Candidates must be organized, able to multi-task and have strong oral and written communication skills.

• Answer incoming calls in a polite and timely fashion.
• Collect current customer data.
• Answer inquiries about Milton CAT.
• Assist customers with various requests.
• Work on various projects and tasks as needed.
• Perform related duties as assigned.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and ability required.

• High school diploma or (GED) equivalent, with college or trade school preferred
• Proficient in the use of a computer and related software (Word, Excel, Etc.).
• Strong written and verbal communication skills.
• Strong problem solving skills and be detail orientated with a high level of accuracy.
• Ability to perform duties with a sense of urgency, exceeding customer expectations.
• Passion for helping customers with the desire to make Customer Service a career.
• Ability to work with minimal supervision.
• Excellent organizational skills.
• Ability to work in a dynamic, fast paced environment.
• Must have a valid driver’s license and maintain a clean driving record.
• Regular and reliable attendance is an essential function of this position.

This job description is not intended to be all-inclusive.  Your supervisor may request and assign you similar duties.

Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered.  You must apply online. A background check and drug test are required as part of our pre-employment process.

Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer.  Milton CAT is a Drug-Free workplace.