Customer Service Representative

StarCorr Sheets currently has an exciting opportunity available for a Customer Service Representative at our Temple, TX facility! As a Customer Service Representative, you are responsible for taking and processing customer orders and addressing all customer inquiries and complaints.
StarCorr Sheets truly values our employees as our greatest asset, and we strive to support both you and your family at work and in life.
ESSENTIAL JOB FUNCTIONS FOR THIS POSITION:

• Receive customer orders and order changes either directly from customers or from sales representatives and record, process and place orders timely and accurately.
• Receive and respond to customer complaints and questions and follow-up with appropriate internal personnel as required to improve Customer Service.
• Maintain customer files.
• Work with Accounting for account questions or disputes from customers and coordinate accounting credits when necessary.
• Fax or e-mail confirmations and other information to customers.
• Assist sales personnel as appropriate and assist in generating supplemental sales.
• Track pre-coated rolls and offline coater items to maintain min/max levels of items to ensure availability for customer orders; analyze monthly usages and re-stocking needs.
• Regular and predictable attendance.
• Additional duties as assigned by management.

REQUIRED EDUCATION / EXPERIENCE:

• High school education.

PREFERRED EDUCATION / EXPERIENCE:

• Experience working in a manufacturing environment.
• Computer data-entry experience.
• Experience in the corrugated industry.

REQUIRED SKILLS (TECHNICAL, CLERICAL, LANGUAGE, ETC.):

• Application knowledge and skill for computer data entry.
• Application knowledge of products and production processes.
• Quality standards.
• Excellent communication skills.
• Ability to read and interpret documents such as sales reports, operating instructions, and training and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to add, subtract, multiply, divide in all units of measure.
• Ability to compute rates, ratios, and percentages and calculate figures and amounts such as discounts, costs, quotes, and volumes.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram (graphic) form.
• Ability to solve a variety of problems and deal with a variety of situations where only limited information or standardization exists.
• Bi-lingual preferred.

AS AN INDUSTRY LEADER STARCORR SHEETS OFFERS:

• Year-round employment and opportunities for growth & career development.
• Exceptional pay and great affordable benefits (including life, medical, dental, vision, 401(k) with company match and more!).
• Paid holidays, overtime pay, and vacation time.
• Unlimited opportunities for growth, training, and career advancement.
• Highly rewarding monthly bonus program.
• A respectful, empowering, team-oriented and employee-friendly environment.

If you would like to be part of a forward-thinking team with a family feel, culture of excellence, and customer-focused reliability, we want you to be a part of our team!
Our organization is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Health insurance, Dental insurance, Paid time off, Vision insurance, 401(k) matching