Customer Service Representative

Customer Service Representative Position

Vendor Information Verification Experts (VIVE) is currently searching to fill a Customer Service Representative job in Flint, MI. The ideal candidate is bilingual (Spanish/English) success-driven, fast-paced, works well with a diverse team, and enjoys a dynamic and changing environment.

Headquartered in Flint, MI, VIVE is a fast-paced, growing company providing vendor compliance services to companies across the country. We are looking for an energetic and customer-focused Customer Service Representative. For more information about VIVE vist our website at www.GetVIVED.com.

VIVE is the most effective risk management tool for vendor compliance in the industry today. VIVE services professionals that need to know that the vendors they hire to service their properties are continulously screened for proper licensing, adequate and current insurance, criminal activity, government watch lists, and financial capacity.

Why work for VIVE?

· Remote position: Candidate will need reliable internet access at home along with comfortability working with technology.

· Skills training

· Medical and dental benefits

Responsibilities for this Customer Service Representative job include, but are not limited to:

· Responsible for handling inbound and outbound calls, chats and emails.

· Strong work ethic

· “Can Do” friendly attitude, honesty, integrity, and a team player

· Must be reliable, dependable, and timely

· Type 35 wpm with accuracy (online data entry)

· Outstanding verbal and written communication skills

· Must be comfortable and professional on the phone and desire to make frequent phone calls and answer questions from a variety of customers in a polite manner.

· Detail-oriented

· Capacity to read, understand, and follow oral and written guidelines

· Manage all aspects of Customer Service including answering inquiries via phone and chat

· Handle customer requests and follow-up as appropriate

· Track record of setting and achieving challenging goals

· Document all phone calls and decisions

· Ability to communicate (through phone and online chat) with fluent Spanish language speakers preferred

Qualifications for the Customer Service Representative job:

· Public Data, Trade Licensing and/or Insurance compliance experience preferred

· Must be proficient with basic PC skills and Microsoft products

· Experience with Zendesk or similar Customer Service software preferred

· Ability to type quickly in order to handle on-line chats with speed and efficiency

· Must have High School Diploma

· Must have strong interpersonal, Customer Service and communication skills

· Ability to work in a fast-paced environment with multiple responsibilities

· Ability to quickly learn new software including VIVE’s proprietary software

Job Type: Full-time

Starting at: $16.00 per hour, based on experience

Job Type: Full-time

Pay: From $16.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Work from home

Experience level:

• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid work

Work Location: Remote