Customer Service Representative

Safavieh is an upscale global home furnishing, rugs & accessories company looking for a proactive, personable, highly motivated and organized Customer Service Representative.                                 

This is a great opportunity for an ambitious, responsible and detail-oriented self-starter with a strong passion for continuous learning and professional development, as this position will provide a basic foundation and necessary skill set for a great career. Our offices are located in Port Washington, NY.

Responsibilities: 

• Professionally handle incoming client requests via phone, email, and live chat, ensuring that issues are resolved both promptly and thoroughly. 
• Assist clients in resolving issues such as damaged items, missing orders, incorrect items, missing parts, returns, and billing issues. 
• Maintaining a positive, empathetic, and professional attitude toward clients at all times. 
• Follow up in a timely manner to ensure client satisfaction. 
• Acknowledging and resolving clients’ complaints. 
• Communication and coordinating with colleagues as necessary. 
• Ensure client satisfaction and always provide professional client support.  

Qualifications: 

• 1 + years of experience in Customer Service, or call center. 
• Excellent Customer Service, organizational, and communication skills. 
• Friendly, outgoing personality, able to work with a team, clients, or individually. 
• Technologically savvy and able to learn new programs quickly, proficiently in Word, Excel, and Outlook. 
• Strong written and verbal communication skills. 
• Bachelor’s Degree
• Full time- Onsite at our HQ located in Port Washington (this is not a remote position)

Compensation: 

• $20.00 -$25.00 with eligibility for bonus at 6 months
• 401k (with 2% match)
• Medical, vision, dental, Insurance
• Considerable paid holiday, vacation and sick time
• Company shuttle service available to transport commuters to/from the Port Washington LIRR station
• Generous Employee Discount

Employees can also take advantage of casual dress code, free parking, corporate discounts, fruits every day and bagels every other morning.

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