Customer Service Representative

Do you excel at building relationships and closing deals? Are you looking for an opportunity to make a big impact?

If so, we are looking for you to join our team as a Customer Service Representative!

OUR STORY

We are Titan Corp. Our core focus is to provide our customers with an exceptional experience across all departments of our company. To give them a high quality, technically exact, on-time precision product backed by a highly personalized customer journey. Our divisions include Fluid Power, Advanced Manufacturing and Finished Metal Alloy supply. Our products include hydraulic components, stainless instrumentation, industrial PVF, machined components and finished metals. Over the last 11 years since our founding, we have built a powerful brand across the B2B-Industrial market across America. We have grown 20-25% a year since our founding and are now approved suppliers for organizations such as John

Deere, Toyota, NASA, SpaceX, US Department of Defense, and thousands of other clients across enterprise and SMB markets.

OUR CORE VALUES

• Solution-Oriented: We are problem solvers, committed to finding solutions via our process and products.
• Passionate: We care deeply about our team, our customer’s experience and our company’s performance.
• Knowledge-Driven: We strive to learn new things to better serve our customers and co-workers.
• Diligent: We resolve all issues to completion and get the job done right every time.
• Accountable: We take ownership of every challenge and assume full responsibility to reach success.

WHY YOU’LL LOVE IT HERE

• Competitive Salary $20-$25 an hour DOE with monthly commissions.
• Paid vacation and sick leave.
• Countless opportunities to grow and learn new skills.
• Benefits, including health, dental and vision insurance, and a matching 401k Retirement Plan
• …and so much more!

HOW YOU’LL MAKE AN IMPACT

• Guide customers through our ordering process in a fast-paced environment using world-class technology.
• Communicate with positive, friendly customers via phone, email, and chat.
• Help customers navigate our website and place orders online.
• Deliver single-contact resolution to customer inquiries including product knowledge, ordering, and shipment status.
• Coordinate with Accounting department on credit app, special payments, and returns.
• Work with various internal departments to meet our customers' needs.
• Drive conversion of product inquiries and questions into sales, ensure customers have been presented with all potential up-sell and cross-sell opportunities.
• Work with customers to resolve product returns, shipping inquiries, and order status questions.
• Submit quotes for high-quantity orders and custom items.
• Follow up on quotes and maintain CRM.
• Develop resources to aid in resolving customer inquiries on products.
• Schedule appointments to reach out to customers and follow through to ensure that commitments are met.
• Actively engage in continuous sale training and improvement programs.
• May assist in training new employees.
• Participate in developing improvements and marketing programs for online stores.

WHO WE ARE LOOKING FOR

• Associate degree preferred but not required.
• 3 years of Customer Service required.
• Experience with or knowledge of hydraulic fittings, hoses, thread types, etc. is highly desirable.
• Can work well under pressure and deal effectively and professionally with customers.
• Excellent verbal and written skills
• Excellent mathematical and measurement skills.
• Mechanical or industrial aptitude and a willingness to learn the industry is acceptable in lieu of experience.

Are you up for the challenge? APPLY NOW for immediate consideration – we can’t wait to speak with you!

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40.00 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 3 years

Shift:

• 8 hour shift
• Day shift
• No nights

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

People with a criminal record are encouraged to apply

Work Location: In person