Customer Service Representative (20/Hr)

Customer Service Representative

Pay: $20/hr

Jacksonville, FL

M-F Schedule, 8am-5pm or 10am-7pm

Must Have Collision/Glass Repair Experience

Description:

-Looking to add to their current team of 5 Customer Service reps.

-The candidate will be checking in on current customers, as well as taking inbound calls for potential new customers.

-They will be taking 10-15 calls per day (some calls can take up to 15 minutes)

-The questions they may be answering can range from, "Why won't insurance pay for this damage?" to "Where can I find the invoice in the system?"

-They will be expected to walk through potential customers on how they can become customers with the company

-When they are not on the phone they will be expected to perform administrative tasks such as: monitoring shop scans, and checking in on current customers every 30 days, and making sure shops stay certified

Additional Skills & Qualifications:

-At least one year in collision or glass repair

-professional phone and email etiquette

-CCC system experience preferred

-They will also be using PowerPoint and Excel

Please Note: Scammers are posing as Aston Carter. We'll never contact you via Gmail, Telegram, or WhatsApp and we'll never solicit money from you.

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.