Customer Service Representative

DUTIES/RESPONSIBILITIES:

1. Interacts with customers via phone, email or in person to provide support and information.
2. Maintaining a positive, empathetic, and professional attitude toward customers at all times.
3. Responding promptly to customer inquiries.
4. Ensures that appropriate actions are taken to resolve customer's problems and concerns.
5. Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
6. Communicating and coordinating with colleagues as necessary.
7. Ensure customer satisfaction and provide professional customer support.
8. Performs other related duties as assigned.