Business Intelligence Analyst I

Job Summary:

The Business Intelligence Analyst creates ad-hoc data reports as requested by the business lines, documents business requirements within all servicing departments and then translates them into solutions for the information technology organization.

About Servbank

As one of the nation’s Top 10 subservicing providers, we are putting the “service” back into subservicing by offering the winning combination of People + Technology. Our people are dedicated professionals with industry experience, who are committed to providing superior customer service and personalized support for our clients. Our innovative technology gives you fully transparent, 100% accessible, on-demand view of your portfolio. Servbank is a full-service subservicer, with a diverse portfolio and quality products and services, who is dedicated to our partners’ success. Grow happiness with us and drive your business forward.

Servbank is a different kind of company, and we do business a different way. Because home is where the heart is, every action we take is heartfelt.

We take pride in being an innovative, autonomous, customer-service focused, and tech-oriented company. By living our Core Values of People Matter, Inspiring Leadership, Strength of Character and Rock Solid Service, we have created a culture of excellence that strives to provide the one thing that all of our customers seek: The Perfect Customer experience!

Duties and Responsibilities

• Analyzes operations to determine opportunities to automate processes and functions.
• Serves as a liaison between the business lines and IT to define business solutions and define the technical solutions to meet user and business needs.
• Serves as an integral participant in the business process redesign and documentation for new or changing technology.
• Formulates, defines, and provides cost estimates for the business process redesign.
• Provides documentation for new technology or changes to existing technology to meet business and technical requirements.
• Research business strategies and provide recommendations on best practices and changes in technology for mortgage and home equity servicing solutions.
• Creates project artifacts as needed and conducts a variety of test cases to confirm the solution will meet the expectations of stakeholders.
• Educates internal clients and the information technology organization on enhanced functionality and provides support as needed.
• Conducts data mapping and analysis, translating regulatory requirements into the ICE / Black Knight Financial Services system.
• Performs other related duties as assigned.

General Knowledge, Skills & Abilities

• Ability to design solutions and define technical requirements by leveraging the appropriate business analysis tools and techniques.
• Ability to organize requirements by features and user stories creating a backlog to be used throughout the project lifecycle.
• Knowledge of the mortgage and servicing environment and processes strongly preferred.
• Familiarity with API / MWS integrations is preferred.
• Experience with SQL, XML, XSL and XSLT is preferred.
• Knowledge of ICE / Black Knight products, services and capabilities
• Strong analytical skills
• Excellent written and verbal communication skills with the ability to present technical and non-technical information to any audience.
• Excellent organizational skills and ability to manage multiple deadlines.
• Ability to research ideas and present outcomes in a clear and concise manner.
• Ability to influence others to gain consensus on the most effective solution.
• Demonstrated team player with ability to drive projects to successful outcome.
• Ability to quickly adapt to changing priorities.

Education Qualifications

• Bachelor’s degree or the equivalent combination of education, training, or work experience.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.