Customer Service Representative

Qualifications
· Strong Customer Service and communication skills
· A curious mind eager to learn all about our industry
· Self-confidence and a desire to deal with customers directly
· Strong interpersonal skills
· Dedicated to outstanding Customer Service
· Conscientious and reliable
· Strong work ethic; takes initiative at appropriate times
· Flexible in response to new and changing priorities; ability to multitask
· Demonstrated process improvement and problem-solving abilities
· Corridor and Tracking System Knowledge (CAMP, Traxxall, Flight Docs), a plus
· Bilingual, a plus
· Aviation experience preferred

Description
Primary Responsibilities:
· Serve as the day-to-day contact for assigned accounts
· Take ownership of client issues and apply critical thinking and problem-solving abilities
· Leverage subject matter experts to quickly and efficiently resolve inquiries
· Identify opportunities within existing clients to increase value of offering and cross/upsell
· Provide customers with professional service and assistance with hotel, car, and other
travel reservations
· Assist with creating maintenance quotes, including presenting upselling opportunities.
· Review existing programs and obtain instructions for approval requests.
· Discuss applicable service bulletins, quotes, and flat rates as required by customer.
· Add debrief squawks as needed and discuss any required schedule changes.
· Review customer credit terms and collect any prepayments and deposits due on arrival.
· Building and creating work order packages and quotes and review with Shop Lead.
· Manage customer communications and discrepancy approvals throughout project.
· Communicates initial service order, debrief squawks and work scope to Maintenance Manager/Shop Lead after customer debrief.
· Monitor and work with the Maintenance Manager to ensure work package is on schedule and within budget, including shop floor efficiency
· Actively obtain customer approval for any additional work to be performed or parts required and communicates approvals with the appropriate parties.
· Reports issues arising in work progress affecting schedule and price to the customer.
Maintain current customer contact details.
· Perform any other related duties as required or assigned

Job Type: Full-time

Pay: From $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Life insurance
• Paid sick time
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Morning shift
• Weekends as needed

Application Question(s):

• How many years of aviation experience do you have?

Work Location: In person