Customer Service Representative - 1894032

Job description

A DIFFERENT BREED OF SERVICE!

Are you looking to help customers in their time of need? Do you want to work for a company that values excellent Customer Service, doing things the right way, and appreciates their employees? We are looking for another great Customer Service Representative who can help us reach the goal of being the best plumbing, heating, and cooling company in the area.

Why Join Us

• Exceptional Growth Opportunities:Joining our team means embarking on a journey of personal and professional development. We offer abundant opportunities for skill enhancement, career advancement, and continuous learning, ensuring you can reach your full potential.
• Inclusive and Supportive Culture:At our company, you'll be welcomed into a workplace that values diversity and promotes a culture of inclusivity, respect, and collaboration. We believe that every team member's voice matters, and we work together cohesively to achieve our shared objectives.
• Positive Impact:By joining us, you'll become part of a company that is committed to making a positive impact on our industry and the communities we serve. You'll have the chance to contribute to meaningful projects and initiatives that shape the future, all while enjoying a fulfilling and rewarding career journey.

Our Values

• Act with uncompromising integrity:We hold ourselves to the highest ethical standards, always acting with honesty and transparency in every decision and action we take.
• Everything you do; do it well:We approach every task with dedication and a commitment to excellence, striving to deliver the best results possible.
• Treat everyone with equal respect:We value diversity and treat everyone, both inside and outside the company, with equal respect, fostering an inclusive and respectful environment.
• Passion for Self-Improvement:We are passionate about personal and professional growth, constantly seeking opportunities to learn, develop, and improve ourselves.
• Committed to success as a team:We are dedicated to the success of our team and work collaboratively, leveraging each member's strengths to achieve our common goals.

Pay

• $18.00-$21.00/hour
• Up to $500 monthly performance bonus

Benefits

• Medical, Dental, andVision
• IRA retirement account/ Matching
• Continued Education
• Job Training
• Paid Holidays andPTO
• Referral Program
• Major Tools are provided
• Uniforms

Responsibilities

• Assists our customers by answering basic product and service questions.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint and following up to ensure resolution.
• Maintains the service technicians daily schedules and dispatches the technicians as service calls are completed.
• Communicates clearly and concisely with department managers, employees, and customers, including keeping customers informed as to the company schedule and approximate arrival times.
• Provides in-office support for technicians in the field regarding customer info and scheduling.
• Performs general administrative functions (maintaining files, preparing correspondence, etc.)
• Provides an excellent experience for each and every customer on the phone by being friendly, understanding, and quick in handling their service. Schedule calls accordingly.
• Assists with other duties and projects as needed.

Our Hiring Process

1. Fill out the simple application.
2. A recruiter from Ready & Able will reach out promptly for a prescreening call.
3. If we are a good fit for each other, they will schedule an in-person interview with the hiring manager.
4. We will make an offer if you are a good fit.

Job requirements

• High School Diploma or GED
• Applicants must have good communication skills (oral and written)
• Friendly, ability to multitask
• Experience with Excel and Outlook software
• Good computer skills
• 1-3 years of experience in Customer Service
• Be a team player but able to be self-managed
• A background check is required for this position
• Must be authorized to work in the United States

"We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status."