Customer Service Representative $18-$22/Hr

About us

4 Sharp Corners is the world’s largest submitter of PSA-graded sports cards. Over the course of the last 15+ years, we have submitted more cards to PSA (over 3.5 million and counting!) than any other company in history and we continue to offer the largest variety and inventory of graded sports cards available anywhere. From pre-war to modern, baseball player sets to Star Wars and Pokemon, we have assisted hobbyists in building their collections and completing their PSA Set Registries. As lifelong collectors ourselves, we understand the diversity of the collecting community and the “thrill of the hunt” for finding the most elusive pieces of a set or project. We will always work to deliver great cards and service to fellow collectors.

4 Sharp Corners: Customer Service Representative

We are a growing graded-card collectable company based in North Attleboro MA, that offers its employees full employment, benefits, casual work environment, fast-pace, and the opportunity to work with sporting and other card collectables

The Company: 4 Sharp Corners is the world’s largest submitter of PSA-graded sports cards and offer the largest variety and inventory of graded sports cards available anywhere and are known for the great care we take with clients and employees alike.

• We believe in the diversity of the collecting community and the “thrill of the hunt” for finding the most elusive pieces of a set or project.

The Position: We’re looking for a Customer Service Representative. The pay range we’re offering is $18.00 to $22.00

• We offer full-time work, personal time off, medical, 401K with company matching, life insurance, short-term & long-term disability

Requirements:

• High School Diploma, detail oriented, advanced multi-tasking, problem solving, process-driven, dependable, strong communicator, goal oriented, and ability to work within a team setting

Responsibilities:

• Interact with customers to address their concerns, answer their questions and assist them with their needs
• Answer phone calls and emails, responding to customers’ questions and concerns.
• Refer issues and questions to your direct manager if necessary
• Improve Customer Service experience while taking ownership of customers’ issues and follow problems through to resolution
• Combined orders and provide additional documentation to customers when requested
• Maintain a positive attitude and calmly respond to customers complains

Skills

• Proven working experience as a Customer Service agent in providing Customer Service support
• Working knowledge of Customer Service software, databases, and tools
• Awareness of the industry’s latest technology trends and applications
• Ability to think strategically and lead
• Strong customer-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Independent thinker who analyzes situations using their best judgment

The Location: 4 Sharp Corners is based in North Attleboro, MA. Our location is great, just 2 miles off the highway, making it easy and accessible to our team.

Why Should You Apply?

• Working with sports and non-sport collectables
• Relaxed work environment
• Great benefits
• Monday thru Friday hours – No Weekends! Opportunity to join a fast pacing and growing industry

4 Sharp Corners provided the following inclusive hiring information:

We are an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Language:

• English (Preferred)

Ability to Relocate:

• North Attleboro, MA 02763: Relocate before starting work (Required)

Work Location: In person