Customer Service Representative 1-Wheaton, Il

Salary : $30,751.50 Annually
Location : 111 N. County Farm Road- Wheaton IL, IL
Job Type: Full Time (37.5 hours per week)
Job Number: 23-00720
Service Unit: Public Health Services
Department: Call Center/Customer Service
Opening Date: 12/06/2023
Closing Date: 12/31/2023 11:59 PM Central
Description
Do you like a variety in your work and like working with the public? We are looking for a new team member to join our team as Customer Service Representatives. In this role, you will be providing front desk duties to Health Department clients. You will be preparing and gathering relevant paperwork and data to identify the requested need of the caller and providing rapid and accurate screening and referrals.
This position is located at our Central Public Health Center in Wheaton, however, flexibility to travel to other centers, as needed, will be required. The hours are Monday and Friday from 8:00 am until 4:30 pm, Tuesday, Wednesday, and Thursday from 8:00 am to 7:00 pm. Required rotating shifts morning, mid or evening shift.
The starting pay for this position is $15.77 per hour (May increase depending on experience)
As a full-time DuPage County employee, you will be eligible for our full comprehensive benefit package which includes: 12 Paid Holidays per year, Paid Vacation days and 3 Personal days along with paid sick time. Health Insurance through Blue Cross and Blue Shield as well as Dental and Vision Insurance. A prescription plan, a flexible spending account and Disability Insurance, An IMRF Retirement Account (Pension), and additional Supplemental Insurance. We are also a qualifying employer under the Public Service Loan Forgiveness Program, and we offer Tuition Reimbursement
If your passion is a desire to help others and to make a difference in people's lives, then apply today and join our team! We at the DuPage County Health Department, value our employees and take great pride in providing the ability for them to have a good work life balance.
Responsibilities

• Provides general and specific information regarding departmental policies, procedures, and programs to the public.
• Conducts pre-screening activities; directs individuals to the proper location, resource and/or staff.
• Checks in customers; schedules follow-up appointments; collects various methods of payment including cash and credit card transactions.
• Notifies staff promptly when an individual arrives for an appointment; prepares client charts and files.
• Answers phones; receives and/or identifies and resolves complaints in accordance with department policies, practices and procedures and standards.
• Screens for eligibility for programs or services; listens and responds to client's concerns and questions to complete the intake process; gathers basic information from the caller including demographics to begin intake process.
• Processes incoming and outgoing calls through the operations of a call distribution center; provides general information to County residents/clients in response to direct inquiries regarding services, locations, and other matters, or refers questions to appropriate parties.
• Compiles data on number of calls, follow-up calls, and source referrals for review by supervisor; schedules appointments; answers TDD calls; operates a personal computer.
• Maintains confidentiality of privileged information and adheres to patient privacy laws.
• Adheres to department guidelines for attendance and punctuality.
• Maintains required training, licensure and/or certification.
• Demonstrates sensitivity and understanding of other ethnic groups and cultures.
• Participates in emergency response activities as assigned.

Requirements
Some experience working in a human/social service-related field preferred, coupled with Customer Service experience. Bilingual-Spanish strongly preferred.
Some designated positions may be required to be bi-lingual, Spanish speaking, based upon populations served; the ability to pass a Spanish test, will be required. A valid drivers license is also required. Must attend paid on site HR orientation.
Supplemental Information
DuPage County Health Department is an equal-opportunity employer. We prohibit discrimination or harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
DuPage County Health Department offers a variety of benefits to meet your needs. Please visit on our Careers Page for more information.
Benefits for Employees
Employees of the DuPage County Health Department may select from a variety of benefits to meet their needs.
Full-time employees are eligible for the following benefits.
Health Department benefits are administered through the DuPage County Government Human Resources Office. Detailed descriptions and premium rates of these plans are available at
Medical Insurance
Blue Cross and Blue Shield of Illinois is our current health insurance provider. Full-Time Health Department employees may select from four medical insurance options: three preferred provider organization (PPO) plans and one health maintenance organization (HMO) plan. You may speak to a doctor anytime through the Teledoc program, which provides access to U.S. board-certified doctors through the convenience of phone or video consults.
Plan participants are also eligible for a variety of added discounts on gym memberships and other health-related products and services. They also have access to the Well on Target program, which provides a convenient, secure website with personalized tools and resources such as health coaching, health assessments, and digital tools to track health information important to you.
Vision Discounts & Insurance
A vision care discount program is available as part of the medical insurance plans. Comprehensive vision insurance is also available.
Prescription Plans
Prescription coverage is available with all medical plans and includes the convenience of a mail-order option. Staff may also use the on-site pharmacy at the Central Public Health Center located in Wheaton.
Dental Insurance
The Delta Dental PPO program allows you to visit any dentist you wish.
Flexible Spending Accounts
Flexible Spending Accounts allow you to set aside money on a pre-tax basis to pay expenses such as those not covered by medical or dental insurance, or day-care costs.
Life Insurance
All full-time employees are provided a $25,000 life insurance policy at no cost to the employee. Supplemental coverage is available for the employee, their spouse, and their children.
Disability Insurance
Employees may elect additional accident and critical illness disability benefits.
01
Do you have a valid Driver's License?

• Yes
• No

02
Select the response that represents your completed education.

• Doctorate Degree from an accredited College or University
• Masters Degree or above from an accredited College or University
• Bachelors Degree from an accredited College or University
• Associates Degree from an accredited College or University
• Some credits from an accredited College or University
• High School/ GED
• None of the Above

03
Do you speak Spanish? If so, please rate your fluency.

• Yes
• No
• Minimal
• Casual Conversation
• Fluent

04
How many years of Customer Service experience do you have?
Required Question