Customer Service Representative-

About us

Hometown Finance provides consumer loans to the local community in Anderson, SC. We are professional, understanding, customer-centric and aim to provide the highest level of Customer Service..

Our work environment includes:

• Friendly atmosphere
• Opportunities for promotion
• Collaborative team effort

```Job Overview```

We are seeking a highly motivated Customer Service Representative (CSR) to join our team. As a CSR, you will be responsible for answering incoming calls, taking payments from customers, completing loan applications, making collection calls and performing other administrative tasks as necessary. Hometown Finance prides itself in having the highest level of Customer Service. As a growing company, there will be promotion opportunities on a regular basis. This is an excellent opportunity for someone who wants to move up in the organization.

```Duties```

- Take loan payments and applications over the phone and in-person

- Work with customers to provide information on thier accounts

- Call customers for payment reminders and collections

- Ensure compliance with all company policies, procedures, and regulations

- Build and maintain relationships with customers to promote customer loyalty and retention

- Provide excellent Customer Service by resolving customer issues and inquiries in a timely manner

- Assist with sales of loan products and referrals from existing customers

```Qualifications```

- Proven experience as a CSR or in the financial services industry or other retail operation

- Knowledge of lending operations

- Excellent math skills and attention to detail

- Ability to effectively work in a team and drive sales

- Experience in loan servicing is a plus

- Proficient in sales techniques and strategies

- Strong communication and interpersonal skills

- Ability to multitask and prioritize tasks effectively

If you are a dynamic employee with a passion for delivering exceptional Customer Service, we would love to hear from you. Join our team as a CSR and look for promtion in as little as 12 months. We are a growth minded company and there will be opportunities to move up and take on additional responsbilities!

Please note that only qualified candidates will be contacted for further consideration. Thank you for your interest in this position.

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Commute:

• Anderson, SC 29621 (Required)

Work Location: In person