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Form of workJob Description
Specialty Food Group is currently hiring a Customer Service Representative in our Valparaiso food manufacturing plant. They would be responsible for working with new and existing customers regarding products, orders, and questions. This position is on site and is M-F 7 AM to 3:30 PM.
Some of the essential functions of the position include but are not limited to the following:
- Answer phone calls and emails, addressing incoming concerns, orders and questions from new and existing customers.
- Work within the following systems including EDI, SAP, and other proprietary software.
- Coordinate new product development and launches with customers.
- Create bids and manage order process from beginning to end.
- Work with other departments as needed to handle customer needs.
Qualification Requirements
- High School diploma or equivalent preferred
- Fluent in English (a second language is a plus.)
- Prior Customer Service experience.
- Knowledge of SQF and SAP a plus.
- Strong Analytical and problem-solving skills. Attention to detail a must.
- Strong computer skills: must be proficient in Windows Office Suite.
- Comfortable being customer facing.
The Specialty Food Group is a wholly owned subsidiary of American Fine Food Corporation. AFFCO is an international supplier of branded and private brand products through their consolidated network of production, warehousing and logistics operations. AFFCO produces their own proprietary brand of products across multiple categories, including products under their international brand.
Our SQF-Certified production facility in Indiana produces premium microwave and ready-to-eat popcorn snacks and other confection products for our customers in the United States and across the globe. We are dedicated to being a full-service operation, providing comprehensive, solution‐based service programs.
Our SQF-Certified production facility in Indiana produces premium microwave and ready-to-eat popcorn snacks and other confection products for our customers in the United States and across the globe. We are dedicated to being a full-service operation, providing comprehensive, solution‐based service programs.
