Customer Service Rep Ii

Job Overview
To act as a liaison between the agent/customer and factory. Responsible for incoming orders. Answer inquiries from our sales agencies and customers. Work on special projects that are delegated by management.
A Day In The Life

• Maintain satisfactory customer/agent relations
• Enter purchase orders into SAP system
• Maintain status of purchase orders
• Respond to customer/agent inquiries
• Expedite orders
• Work with shipping facilities to insure expedient service
• Process customer/agent complaints and take corrective action
• All sales support activities
• Work with production to satisfy customer needs
• Review consigned stock replenishment reports and release consigned agent truckloads
• Monitor and reduce backorders
• Resolve open freight issues
• Process returns for credit
• Issue credit and debit memos
• Assist in duties of other correspondents in their absence
• Answer telephone calls
• Maintain customer information files

What will help you thrive in this role?

• Must possess strong communication skills
• Must be responsible, responsive, thorough and organized with an eye for detail
• Must understand the importance of interaction between departments within the company
• Must be customer driven
• Must possess and apply a broad knowledge of principles, practices, and procedures of Customer Service to the completion of difficult assignments.
• Must work well independently and with a team
• Bachelor's degree preferred
• 2-5 years of Customer Service experience preferred.
• Proficient in use of Microsoft 365 including Outlook, Teams, Excel

Competencies
Building Relationships and Networks
Coaching and Developing Others
Communicating and Influencing
Continuous Improvement
Customer Focus
Initiative and Drive
Innovation and Change
Planning, Organizing, and Decision Making
Positive Approach and Stress Tolerance
Hubbell Incorporated
Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.
The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.
We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.
Hubbell Electrical Solutions
Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.
Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA: M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.