Company

Henry ScheinSee more

addressAddressRemote
type Form of workFull-time
salary Salary$31,997 - $55,994 a year
CategoryInformation Technology

Job description

JOB OVERVIEW:
This position is responsible for receiving telephone calls from customers to answer inquiries on various issues, including orders, bills, and shipments. Issues call tags, credits and traces customer order shipments. Interacts with sales TSM’s to inquire about products and the calls of customers intending to place orders. Interacts with Distribution Center TSM’s regarding post order inquiries. Applies customer credit card payments and ACH payments.
KEY RESPONSIBILITIES:
55%
Receives telephone calls from customers to answer inquiries on various issues, including orders, bills, and shipments. Issues call tags (merchandise returns), credits, and traces customer order shipments. Handles sensitive customer issues.
5%
Interacts with sales TSM’s to inquire about products and the calls of customers intending to place orders.
5%
Interacts with Distribution Center TSM’s regarding post order inquiries. Also inquires on the status of NSI (non-stocking item) orders.
20%
Applies customer credit card payments and ACH payments and/or directs payments to bank lock boxes. Also collects payments from customers contacted by the Credit department.
2%
Issues refund checks to customers.
5%
Contacts manufacturers for warranty and product information.
3%
Processes order cancellations and back order cancellations.
5%
Participates in special projects and performs other duties as needed.
SPECIFIC KNOWLEDGE & SKILLS:
  • Good telephone etiquette, ability to answer a high volume of calls, effective dispute resolution.
  • Ability to learn applicable computer systems.
GENERAL SKILLS & COMPETENCIES:
  • Very good time management skills and the ability to prioritize work and meet deadlines
  • Very good attention to detail and accuracy
  • Customer service oriented and ability to work with complex issues
  • Ability to plan and arrange activities
  • Very good interpersonal communication skills
  • Very good written and verbal communication skills
  • Ability to maintain confidential and highly sensitive information
  • Ability to work in a team environment
  • Ability to multi-task
  • Establish productive working relationships at multiple levels within the organization
WORK EXPERIENCE:
Typically 2 or more years of related experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
COMPENSATION:
The posted range for this position is $31,997 - 55,994 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including education, prior experience, training, current skills, certifications, location/labor market, internal equity, etc.
Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Benefits

On-the-job training
Refer code: 8016330. Henry Schein - The previous day - 2024-01-30 11:18

Henry Schein

Remote

Share jobs with friends

Related jobs

Customer Service Rep-Global Services

Customer Service Representative

Botg Llc

Up to $21 an hour

Lenexa, KS

just now - seen

Pharmacy Customer Service Intake Specialist

Wilmington Pharmacy

$14.42 - $17.22 an hour

Wilmington, IL

just now - seen

Customer Service Representative (SR047)

Mayovika Llc

$49 - $55 an hour

Wichita, KS

just now - seen

Customer Service Representative

Kc Cabinetwright Inc

From $16 an hour

Lenexa, KS

just now - seen

Customer Service Representative

Mokan Dial Inc.

$16 - $17 an hour

Louisburg, KS

just now - seen

Call Center Customer Service Representative – Medicaid Member Support

Conduent

$13 an hour

Kansas, United States

just now - seen

Customer Service Representative

The Flesh Company

$14.00 - $18.58 an hour

Parsons, KS

just now - seen

Customer Service Representative

Elite Transportation, Llc

$17 - $18 an hour

Wichita, KS

just now - seen

Data Entry Customer Service Specialist

National Dentex

Topeka, KS

just now - seen

Customer Service Representative

Ecoshield Pest Control

$16 an hour

Overland Park, KS

just now - seen

Customer Service Associate

Walgreens

SPRINGFIELD, NJ

just now - seen

Manager, Sales and Customer Service

Macy's

New York, NY

just now - seen

Pharmacy Customer Service Associate

Walgreens

New York, NY

just now - seen

Customer Service Position

Barrows And Fisher Oil Company

$18 - $20 an hour

Brattleboro, VT

just now - seen

Customer Service Associate - Temporary

Walgreens

$15.00 - $17.50 an hour

Keller, TX

just now - seen

Customer Service Associate/Cashier

Fossil Creek Liquor

From $16 an hour

Texas, United States

just now - seen

Customer Service Representative/Call Center

Wellington Insurance Group

From $22 an hour

Fort Worth, TX

just now - seen

Customer Service Representative - Pre-Op Unit - Days

Jps Health Network

Fort Worth, TX

just now - seen